Customer Service Engineer (ESOM - IRP)

Overview

Kentro is hiring an experienced Customer Service Engineer (System Administrator) to support the VA-ESOM End Point Support and Operations Monitoring contract across the United States. The VA provides onsite and remote support to IT customers across all VA Administrations and program offices, including direct support of over 340,000 VA employees and thousands of contractors who use government-furnished IT equipment and infrastructure. The VA operates staff across 100+ CONUS and OCONUS locations, including challenging locales where onsite service is required.

Responsibilities

• Support the Government with installation, maintenance, testing, and troubleshooting of computer systems and equipment, ensuring optimal operation and user satisfaction.
• Deliver remote and desk-side technical support, respond to IT support tickets, and perform diagnostic and repair activities on hardware and software components.
• Aid in setting up and maintaining user accounts, interfacing with software applications, compiling reports, and responding to customer requests.
• Assist in the maintenance of Active Directory and other system accounts, support connectivity and client applications, and assist in the configuration and support of local and wide area network services.
• Monitor open tickets in VA's ServiceNow incident system to ensure adherence to business processes, and report discrepancies with proposed corrective actions for approval before implementation.
• Work in an environment with both sedentary and active elements, handling electronic components and following safety precautions to prevent injuries or equipment damage.
• Utilize debugging protocols and processes; troubleshoot problems identified by customers and implement corrective actions quickly.
• Facilitate equipment returns, deployments, unboxing, inventorying, and verification.
• Possess the physical capability to lift up to 50 pounds and perform tasks requiring bending, twisting, squatting, reaching, climbing, and crawling to access and repair equipment.
• Stand and move throughout the work area for extended periods.

Location

Onsite - East Orange VA Medical Center - 385 Tremont Ave, East Orange, NJ 07018

Duration

Estimated duration : one year with possibility of extension.

Travel

Health Requirements

This position supports the Veterans Health Administration (VHA), which has facility-specific vaccination and testing requirements. Candidates may need to show proof of current vaccinations and testing. Guidance on documents and accommodations will be provided.

Requirements

Preferred

Clearance

Benefits

Competitive benefits package including paid time off, healthcare benefits, and a 401(k) with employer match. We support education reimbursements for certifications, degrees, or professional development. We emphasize professional growth, teamwork, and excellence. Kentro holds ISO certifications (27001 : 2013, 20000-1 : 2011, 9001 : 2015) and CMMI ML 3 ratings (DEV and SVC).

Culture & Recognition

We are recognized for growth and workplace quality by industry organizations and awards. We foster a diverse, inclusive environment and support veterans through programs and compliance with VEVRAA.

Equal Opportunity

Kentro is an equal opportunity employer. All qualified applicants will receive consideration without regard to disability, veteran status, or any other status protected by law. We are committed to compliance with VEVRAA and other laws and maintain an equal opportunity plan to recruit, hire, and advance protected veterans. Self-identification is voluntary and confidential and used for reporting and compliance.

How To Apply

To apply to Kentro positions, click the Apply for this Job button at the bottom or top of this description. Upload your resume and complete all application steps. If you need an alternative application method, email careers@kentro.us for assistance.

Accommodations

Reasonable accommodations may be provided to enable qualified individuals with disabilities to perform essential duties. If you need to discuss accommodations, please email careers@kentro.us.

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