Customer Engineer

Job Description

Job Description

Merge is the leading provider of agentic tools and customer-facing integrations for frontier LLMs, Fortune 500 organizations, and B2B SaaS companies. Our platform offers two core products : Merge Unified, which enables businesses to add hundreds of integrations to their products with a single API, and Merge Agent Handler, which empowers AI agents with secure access to thousands of third-party tools. Merge's enterprise-grade platform handles the entire integration lifecycle, from authentication and security to monitoring and maintenance. Thousands of companies trust Merge to accelerate product development, unblock sales, reduce customer churn, and save engineering resources—allowing them to focus on their core product.

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Merge is looking for a Customer Engineer to join our Services team. Customer Engineers work directly with customers to deliver technical solutions that extend and implement Merge's product in real-world environments. You'll build integrations and product extensions that become part of Merge's reusable platform, while also supporting fully customized end-to-end implementations under customer-specific statements of work.

This is a highly customer-facing engineering role : part builder, part consultant, part problem-solver. You'll partner with Solutions Architects, Partner Engineers, and Customer Success to ensure every implementation meets our standards, delivers value quickly, and scales for the long term.

What You Will Do :

• Deliver product extensions within Merge's product repository that are standards-compliant, reusable, and aligned with existing categories.
• Own end-to-end implementations that combine Merge product extensions with customer-specific code, ensuring smooth integration across environments, within scope, and delivered on time.
• Collaborate directly with customers to understand business and technical requirements, translate them into scoped Statements of Work (SoWs), and execute on delivery.
• Write high-quality, testable, and well-documented code across both Merge's repos and customer repos.
• Contribute to reusable assets that accelerate future projects, including libraries, templates, and playbooks.

The ideal candidate will have :

Why Join Merge

Compensation

Merge on the Rise :

LinkedIn Top Startups 2023

Forbes Next Billion Dollar Startups 2023

G2 Fastest Growing Products 2024

Benefits

Merge is an equal opportunity employer, and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other protected class.