Talent.com
Help Desk Analyst
Help Desk AnalystNational Hot Rod Association • Indianapolis, IN, United States
Help Desk Analyst

Help Desk Analyst

National Hot Rod Association • Indianapolis, IN, United States
29 days ago
Job type
  • Part-time
Job description
Company Overview:
At the National Hot Rod Association (NHRA), we crave speed. We race the fastest vehicles in motorsports at speeds of more than 300 mph, with power exceeding 11,000 hp. Our MISSION is to preserve, protect, promote, and evolve the sport of drag racing; furthermore, focus on the safety of the sport, while entertaining and educating all involved. At NHRA, we believe in Speed for All. Our CORE VALUES are enabled and intertwined in all we do, on and off the track.

Safety: In all aspects of our sport and workplace.
Excellence & Professionalism: We strive for excellence in all we do and maintaining professionalism on and off the track.
Collaboration/Teamwork: Commitment to working together and sharing as a team.
Great Work Environment: A supportive and inclusive atmosphere that fosters creativity, innovation, and growth where our employees feel valued and motivated.
Integrity: We uphold the highest standards of fairness and transparency in all decisions affecting our employees and stakeholders.
Inclusion: An environment where all employees feel valued, respected, and empowered.

NHRA continues to race forward with a number of key initiatives, including a multiyear partnership with FOX Sports to televise NHRA events from the NHRA Mission Foods Drag Racing Series, the NHRA Lucas Oil Drag Racing Series, and the Pro Mod Drag Racing Series. FOX Sports networks aired more than 500 hours of programming throughout the year, highlighted by 20+ race-day shows, including eight on FOX’s national network, in addition to qualifying broadcasts throughout the weekend. NHRA fans continue to be some of the most loyal in any sport.

Position Summary:
The Help Desk Analyst performs a variety of technical support services related to day-to-day IT operational requests.

Location: Based in Indianapolis, IN Office - In-Person Attendance Required
FLSA/Salary: Non-Exempt/Part-time (20-24 hours per week)

Essential Duties and Responsibilities:
  • Manage, process, and resolve all end user support requests for the Indianapolis location.
  • Execute hands on desktop technical support and networking support.
  • Configurations and troubleshooting of PCs, OSx, and network printers.
  • Provide hardware and software support for PC’s, OSx, Printers, Unifi equipment.
  • Racetrack responsibilities include setup, configure, and decommission of networks and peripheral devices during Lucas Oil Indianapolis Raceway Park events.
  • Provides technical assistance and support during events related to computer systems, hardware, or software, and isolates problems and determines and implements solutions.
  • Additional responsibilities as needed.

Minimum Skills and Qualifications:
  • Must have a high school diploma.
  • Minimum of 1+ years of IT support experience.
  • Minimum of 1+ years of networking experience.
  • CompTIA A+ and CCNA certifications are preferred.
  • Experience with devices such as, but not limited to, routers, switches, access points, antennas, network printers, ticket scanners, Starlinks is required.
  • Basic understanding of Audio/Visual equipment is required.
  • Basic understanding of local area networks (LANs), wide area networks (WANs), VLANs, network layers and protocols is required.
  • Required basic understanding of VoIP phone systems. Dialpad familiarity a plus.
  • Ubiquiti wireless equipment is a plus.
  • Basic wiring understanding of Cat6, Coax, Electrical and Fiber cabling is a plus.
  • Ability to configure and troubleshoot Modems, Routers, VPNs, Wireless Controllers, AP's, DNS, and DHCP is a plus.
  • Familiarity with Office365, Azure, Windows Servers and Domain Controllers is a plus.
  • Detail oriented, organized, and able to work independently and efficiently to meet deadlines.
  • Must maintain a high quality in all work including accuracy and timeliness.
  • Provide excellent customer service when responding to help desk requests.
  • Excellent ability to communicate effectively with clients and all levels of management both in writing and verbally.

Physical Requirements
  • Ability to work at a computer all day.
  • Ability to talk on the phone as needed.
  • Must be able to stand, sit, walk, bend, push, pull, run, and/or climb stairs.
  • Must be able to lift up to 50lbs.
  • Schedule is flexible but must be willing to work 10-12 weekends a year.
  • Must be able to work outdoors in extreme temperatures, including standing for long periods performing repetitive tasks with flexible break and meal periods.

Equal Opportunity Statement
NHRA is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital status, veteran/military status, or any other protected class under federal/CA law, offering reasonable accommodations.


I acknowledge that all information I have provided in conjunction with this employment application is true, accurate, and complete. I understand that any false statement, omission, or misrepresentation provided by me can lead to the rejection and elimination of my employment consideration, rescission of a job offer, or termination of employment if hired. I understand that this application is not an offer of employment and that, if hired, my employment is at-will, meaning either the company or I can terminate the employment relationship at any time, for any reason, with or without cause, subject to applicable law.
Create a job alert for this search

Help Desk Analyst • Indianapolis, IN, United States

Similar jobs

REMOTE Help Desk Desk Admin

Alpha Rae Personnel, Inc.Indianapolis, IN, United States
Remote
Full-time

Job DescriptionJob DescriptionTHIS IS A REMOTE OPPORTUNITYPay Rate - $19 / hr (+$1 / hr for Spanish / English Bilingual Candidates)This position is responsible for providing high level customer ser...Show more

 • Promoted

Master Tech Serv Desk

Unisys CorporationIndianapolis, Indiana, United States
Full-time

What success looks like in this role:.Coordinates and plays a lead role in daily site operational activities, ensuring timely service delivery and achievement of contracted performance expectations...Show more

 • Promoted

Technical Service Analyst

Alliance for CooperativCarmel, IN, United States
Full-time

This position will be responsible for providing the first point of contact for the users who call our IT Technical Service Desk.While providing the highest level of customer service, the Technical ...Show more

 • Promoted

Client Issue Management Triage Analyst

RxBenefitsIndianapolis, IN, United States
Full-time

RxBenefits is hiring! The Issue Management Triage Analyst is uniquely positioned to ensure the success of people and processes to deliver upon and exceed client expectations.The Client Issue Manage...Show more

 • Promoted

Night Audit (Front Desk Night Shift)

Marriott International IncNoblesville, IN, United States
Full-time +1

No matter whether a guest arrives weary from their travels or excited for a vacation, as a Night Auditor, you know what to do to make them feel at home.They will appreciate the pristine lobby, your...Show more

 • Promoted

Help a Family Grow via IVF: $60,000-$100,000+ Compensation

The Genesis GroupCarmel, IN, US
Full-time +1

You have the power to make miracles for our families.If you’ve previously had a healthy pregnancy, you may qualify to help intended parents grow their family via IVF and receive $60,000-$100,000+ i...Show more

 • Promoted

Tier 2 Technical Support Operations Analyst

ASM Research, An Accenture Federal Services CompanyIndianapolis, IN, United States
Full-time

The Tier 2 Technical Support Operations Analyst will be responsible for planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform.Planning, secur...Show more

 • Promoted

Configuration Analyst - Scheduling Management (Hybrid Kansas City, MO office)

OracleIndianapolis, IN, United States
Full-time

Job Description** As an intermediate consultant with the Oracle Health Configuration Center, you will play a key role in configuring the Oracle Health Scheduling Management systems for external cli...Show more

 • Promoted

IT Support Analyst

900Work, LLCIndianapolis, IN, United States
Full-time

The IT Support Analyst will be responsible for providing technical support including incidents and requests, hardware deployment, inventory, and asset management.The technician will provide support...Show more

 • Promoted

Help Desk Analyst L1

ZonesIndianapolis, IN, US
Full-time

When it comes to IT solution providers, there are a lot of choices.But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – ...Show more

Remote Fintech Product Analyst - AI Trainer ($50-$60 per hour)

Data AnnotationFishers, Indiana
Remote
Full-time +1

DataAnnotation is committed to creating high-quality AI.Join our team to help train the next generation of AI while enjoying the flexibility of remote work and the freedom to set your own schedule....Show more

 • Promoted

25U Signal Support Systems Specialist

Army National GuardFranklin, IN, USA
Full-time +1

Communication is the pulse of Army National Guard units, and it’s up to the Signal Support Systems Specialist to ensure the information keeps flowing so the military doesn’t miss a beat.Signal Supp...Show more

 • Promoted

Client Solutions Manager

Slice Merchant ServicesColumbus, IN, US
Full-time

Excellent opportunity to join a leading, national credit card processing company that has over a decade of industry experience.Slice Merchant Services offers innovative payment processing solutions...Show more

 • Promoted

Help Desk Coordinator - Indianapolis, IN

STIIndianapolis, IN, United States
Full-time

Associate degree or higher in Information Technology, Business Administration, or a related field is required.Relevant industry certifications or similar credentials are considered a strong plus.Eq...Show more

 • Promoted

HELP DESK ADMIN SPECIALIST

MAE STAFFING & RECRUITINGIndianapolis, IN, us
Permanent
Quick Apply

This role is ideal for a detail-oriented, customer-focused individual who is comfortable working in a fast-paced, service-driven environment and collaborating with both internal teams and external ...Show more

Earn Cash From Taking Surveys Online

Earn HausFranklin, IN, US
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se...Show more

 • Promoted

System Support Analyst

AllSTEM ConnectionsIndianapolis, IN, United States
Full-time

We are seeking a detail-oriented IT Service Management Analyst to support service operations within a regulated enterprise environment.This role is ideal for an early-career professional with 1-3 y...Show more

 • Promoted

IT Service Desk Specialist

TriMedxIndianapolis, IN, United States
Full-time

If you are wondering what makes TRIMEDX different, it's that all of our associates share in a common purpose of serving clients, patients, communities, and each other with equal measures of care an...Show more