Customer Experience Specialist

Deeply understand client business needs and provide premium support to key accounts, delivering prompt and accurate responses via phone / email for pre-sales inquiries, order tracking, and post-sales issues.

• Collect and consolidate product issues & client requirements, analyze data, and coordinate with cross-functional teams to drive problem resolution and process optimization.
• Efficiently handle complaints and claims with end-to-end case closure to enhance satisfaction levels, service quality, and positive feedback rates.
• Optimize user experience by refining CRM strategies and user engagement programs to strengthen brand loyalty.

Requirements

Strong multitasking & time management skills, excellent communication, and cross-department collaboration (experience in supply chain management / e-commerce logistics is a plus).

Benefits

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Work mode includes hybrid and remote options