Director, Executive Technology Experience & Strategy

Qualifications and Responsibilities - Confidence in representing the whole of Technology to the firm’s most senior managers (VIPs) - Maintain a continuous focus on technology and information security - Provide advice and suggestions for VIPs - professional and personal technologies - Ability to streamline support models and improve processes based on user feedback and continuous improvement methodologies - Identify areas where technology can enable and enhance the lives of senior management - Advanced screening of new technologies, including pre-pilot, pilot, and UAT - Design, develop and maintain strategic reports to provide visibility into the technology service space via metric analysis - Create and / or and maintain tools and processes for the Executive Service Team - We’re looking for people who are curious, self-directed, self-motivated and highly reliable.

Many of the issues we face are unique and complex and require creative thinking, perseverance, patience and a willingness to ask questions in order to arrive at a solution. - Self-starter with good interpersonal skills to facilitate working with end-users and other IT colleagues. - Maturity to be able to execute job functions with minimal guidance. - Ability to effectively host calls with senior members of the Firm, translate complex technical problems, and develop quick response plans to information security incidents. - Very strong verbal and written English communications skills. - To be best prepared for this role, you should have a background in Microsoft Windows operations or system administration, ideally in a demanding enterprise organization.

Experience with one or more enterprise operations tools, such as Wireshark or Splunk would be a great help. - Experience working with SAS Cloud providers like Microsoft, Google, Adobe, AWS and others.

Your Responsibilities - Provide a single point of contact for all IT related issues to senior management (VIPs) - Troubleshoot desktop technologies and mobile devices (both personal and firm issued) - Coordinate any technology service offering available via the firm (procurement, multimedia, mobile, telephony, etc.) - Field non-standard technology request - Home support visits as needed - Board support of quarterly meetings for Executives and Directors - Liaise with global IT service teams in support of senior managers - Communicate scheduled outages, planned system upgrades, new application deployments, or any IT initiatives that impact service - Pro-actively monitor all aspects of technology used by our executives - Provide support off hours remote support for any technical issue Qualifications - Bachelor's degree and / or 5+ years of experience in the technology service space - Experience supporting senior executives - Must possess excellent verbal and written communication skills - Experience in fast pace / financial services environment preferred - Experience supporting Microsoft office suite including Outlook, Blackberry Work and iOS devices, Intune, Mobile Iron - Enjoy working as part of team and independently as well - Required Technical Skills - Windows Desktop (Windows 10 / 11) - Active Directory skills - PowerShell Scripting skills - Wireshark - Splunk - Extrahop - Sysinternal tools - Telephony rate range - $35-$40 Powered by JazzHR