Ocean Import Customer Service Agent

Job Description

Job Description

Company Description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

Scope of Position :  Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Ocean Import Department.

Position Schedule :   Monday- Friday, 07 : 30 am- 4 : 30 pm

Major Duties and Responsibilities :

• Ensure smooth and timely freight process flow
• Ensure accurate and timely data entry into our operational system
• Track and Trace Ocean Import Files
• Ensure documents are sent timely to customer or broker for customs purposes.
• Ensure accurate and timely client and vendors billing and accounting compliance.
• Exceptional customer service interactions with our customers in arranging their international shipments, meeting customer service standards.
• Contribute to maintaining good relationships with suppliers (Shipping lines, trucking companies and others involved).
• Meet compliance at all times of regulations, internal and external, in accordance with government regulations.
• Understand department process flow, and looking for best practices to improve operational efficiency and productivity
• Ensure all customers standard operating procedures in place and updated in customer SOP.
• Meet KPI standards in accordance with the Company’s procedures
• Overseas communications, timely responses to emails and requests (internal and external)
• Escalation of problems to Management when necessary
• Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
• Meets company standards of 52 hours training per year per employee.
• Attend mandatory training classes when required.
• Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
• Adhere to the company’s 10 cultural attributes :   Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

Qualifications

Minimum Qualifications :

Desired Qualifications :

Additional Information

Reporting Structure

Expeditors offers excellent benefits :

All your information will be kept confidential according to EEO guidelines.

Hourly / Salary rate range : $19-$28 / hour