Manager of Business Systems

Job Description

JOB PURPOSE

The Manager of Business Systems leads a team of staff responsible for developing system requirements, testing modifications and improvements, triaging service desk incidents, and defining solutions. The manager allocates resources to projects and production support, oversees individual employee performance regarding project delivery to ensure on time support, high quality, and adherence to organizational policies and procedures. The MBS collaborates with IT, Finance, HR, and vendors to establish project priorities and allocate resources and provides regular status updates to management and project stakeholders as needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Serves as a liaison between HR, Finance and IT to maintain strong, collaborative relationships between departments
• Facilitates the delivery of solutions to address strategic and tactical initiatives which will ultimately drive business value and customer satisfaction
• Improves business performance by enhancing the alignment between business process and IT, building and sustaining a process-managed IT organization
• Strives to make the IT organization a valued service provider by enabling the business to achieve their objectives through the effective use of information technology
• Facilitates incidents and change management communication through the service desk
• Enforces process-related policies, standards, governance and methodologies to enable the business to seamlessly adopt a process culture
• Provides strategic support and guidance through IT projects, systems conversions, and enterprise change initiatives
• Understands, defines, and contributes to a long-term business system strategy that will be aligned with the overall corporate strategy
• Establishes and implements processes and procedures to meet departmental internal controls requirements
• Supports business performance and incentive metrics to ensure that continuous, sustained improvements take place across the organization
• Partner with business leadership to plan new joint initiatives, evaluate proposals, and determine how they fit into business capability roadmaps and priorities
• Develop a deep knowledge of the business partner's business unit and build positive relationship development, both horizontally and vertically
• Responsible for effective staff management, coordination, prioritization of projects, and task completion

**MAY PERFORM OTHER DUTIES AS ASSIGNED**

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

SKILLS AND KNOWLEDGE

• Active and attentive listener
• Ability to communicate ideas in both technical and user-friendly language
• Ability to work independently with general guidance on outcomes and objectives
• Strong customer service orientation
• Organized and able to successfully multitask
• Demonstrates excellent oral, written, and interpersonal skills
• Ability to conduct research into systems issues and products as required
• Effective documentation and reporting skills
• Ability to effectively flowchart functionality, connectivity, and support paths
• Proficiency in the use of Microsoft Office suite, with advanced Excel skills including pivot tables and lookups

JOB REQUIREMENTS

• Bachelor's Degree from an accredited institution or equivalent combination of education and experience
• Excellent customer service skills with a sense of urgency and the ability to work with people of various backgrounds and all levels of technical knowledge.
• Ability to understand the user's journey and provide solutions and recommendations to build on continuous improvement
• Experience in designing, modifying, and creating business processes that will be used to implement technology solutions and roadmaps
• 3+ years of administrator or superuser role in financial and HR systems
• 3+ years of experience with direct staff experience
• May require travel both inside and outside of state
• May require occasional weekend or evening travel
• Must live in South Florida and be in office 2-3 days a week to support HR and Finance

WORK ENVIRONMENT

While performing the responsibilities of this position, the work environment characteristics listed below are representative of the environment the employee will encounter:

• Usual office working conditions with a hybrid schedule.

PHYSICAL DEMANDS

• No physical exertion required.
• Travel within or outside of state.
• Light work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force as frequently as needed to move objects.

TERMS OF EMPLOYMENT

Salary and benefits shall be paid consistent with CSUSA salary and benefit policy. Length of the work year and hours of employment shall be those established by Charter Schools USA.

FLSA OVERTIME CATEGORY

Job is exempt from the overtime provisions of the Fair Labor Standards Act.

EVALUATION

Performance will be evaluated in accordance with Charter Schools USA's policy.

DECLARATION

The Charter Schools USA Human Resources Department retains the sole right and discretion to make changes to this job description. Any employee making changes unauthorized by Human Resources Department will be subject to disciplinary action up to and including termination.