Service Engineer

Overview

At Kia, we're creating award-winning products and redefining what value means in the automotive industry. It takes a special group of individuals to do what we do, and we do it together. Our culture is fast-paced, collaborative, and innovative. Our people thrive on thinking differently and challenging the status quo. We are creating something special here, a culture of learning and opportunity, where you can help Kia achieve big things and most importantly, feel passionate and connected to your work every day.

Kia provides team members with competitive benefits including premium paid medical, dental and vision coverage for you and your dependents, 401(k) plan matching of 100% up to 6% of the salary deferral, and paid time off. Kia also offers company lease and purchase programs, company-wide holiday shutdown, paid volunteer hours, and premium lifestyle amenities at our corporate campus in Irvine, California.

General Summary

The Service Engineering group works as part of the Kia North America Ownership Experience – Product Quality team to represent the voice of the North American customer in identification of vehicle quality concerns and development of countermeasures for Kia America's vast dealership network. This team collaborates with various engineering groups in North America and / or Korea to turn this goal into reality. Since the Service Engineer has strong influence over customer perception of Kia vehicle quality, competence and mastery of existing vehicle systems is necessary. This role will be heavily relied upon as a Subject Matter Expert (SME) for Kia vehicles in the U.S. market and lead emerging issues investigations. A strong foundation in conventional automotive disciplines along with the ability to make thorough and accurate assessments with minimal supervision will be required for success.

Essential Duties and Responsibilities

• 1st Priority – 30% Platform Management :

Subject matter expert for assigned platform(s).

Coordination and preparation of publications, including, but not limited to : draft reviews, procedure / labor time assessments, confirmation of required service parts, and verification of affected population; including tracking of any potential comeback cases and / or cases after countermeasure.

Maintain and improve Kia America's performance in studies such J.D. Power Initial Quality Study (IQS), J.D. Power Vehicle Dependability Study (VDS), and Consumer Reports Reliability Rankings.

Execution of product audits through a combination of plant audits (POD (Point of Entry)) as well as port audits (POE (Port of Entry)).

Qualifications / Education

Job Requirement

Directly Related Experience : Service Engineer

Senior Service Engineer :

Overall Related Experience :

Other Requirements

Specialized Skills and Knowledge Required

Competencies

Pay Range

$82,382 – $110,272

Pay will be based on several variables that are unique to each candidate, including but not limited to, job-related skills, experience, relevant education or training, etc.

Equal Employment Opportunities

KUS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, ancestry, national origin, sex, including pregnancy and childbirth and related medical conditions, gender, gender identity, gender expression, age, legally protected physical disability or mental disability, legally protected medical condition, marital status, sexual orientation, family care or medical leave status, protected veteran or military status, genetic information or any other characteristic protected by applicable law. KUS complies with applicable law governing non-discrimination in employment in every location in which KUS has offices. The KUS EEO policy applies to all areas of employment, including recruitment, hiring, training, promotion, compensation, benefits, discipline, termination and all other privileges, terms and conditions of employment.

Disclaimer : The above information on this job description has been designed to indicate the general nature and level of work performed by employees within this classification and for this position. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Kia

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