Director, AI Observatory Product Manager

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

The Director, AI Observatory Product Manager is responsible for contributing to the build out of Visa’s AI Observatory tool by providing best-in-class product management and oversight. This individual must be able to work across functions, business units, regions and in deep collaboration with Global Data Office staff to identify best practices and areas of opportunity. Experience with AI product development, technology platforms, and engineering with proven ability to build new capabilities, drive organizational impact, and act as change agent are critical to success.

This role will be responsible for developing Visa’s AI Observatory product features, strategy, and roadmap in partnership with key stakeholder teams to enable AI oversight and risk management.

Primary responsibilities

Lead the design, development, and implementation of an AI Observatory platform product to monitor, assess, and report on the performance, risks, and compliance of AI systems.

Define the functional and technical requirements for the AI Observatory platform

Establish KPIs and metrics for monitoring AI system performance and compliance.

Collaborate with engineering and data science teams to integrate AI risk and compliance considerations into the AI Observatory product.

Keep track of emerging trends, best practices, and regulatory changes in the AI space and related compliance.

Serve as Subject Matter Expert (SME) on the AI Observatory and AI product development

Design, implement, and oversee suitable processes and system capabilities to maintain a comprehensive inventory of AI systems within the AI Observatory

Conduct business process analysis, needs, assessments, and lead design sessions / user story workshops to align solutions with business needs

Perform discovery with business and technical experts to maintain accurate baseline of AI inventory and developing AI projects at Visa

Oversee AI systems and capabilities going into production and ensure proper level of documentation in place and maintained

Work with partners in Data and AI Governance, Risk, Technology, Cybersecurity, Legal, Privacy, and other key stakeholders to ensure business challenges are properly addressed

Partner with business / technical staff to diagnose issues and create improvement suggestions

Leverage large data sets to provide insight-driven decision-making support and reporting for strategic initiatives around viewing insights

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications

Basic Qualifications

• 10 or more years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters / MBA / JD / MD) or at least 3 years of work experience with a PhD

Preferred Qualifications

Additional Information

Work Hours : Varies upon the needs of the department.

Travel Requirements : This position requires travel 5-10% of the time.

Mental / Physical Requirements : This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY : The estimated salary range for a new hire into this position is 194,600.00 to 282,150.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA / HSA, Life Insurance, Paid Time Off, and Wellness Program.