Senior Staff Technical Product Manager - Gen AI

Job Description

We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth.

We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century.

And we love co-creating, using, and highlighting our own products to do it. Ultimately, we strive to make the world work better for our employees and customers when you work in ServiceNow Digital Technology, you work for them.

The Digital Customer Experience (DCX) team creates consumer-grade digital experiences and products that help our customers and partners be successful and realize the value of their ServiceNow investment.

Leveraging the latest technologies, and built on ServiceNow’s intelligent platform, we deliver a seamless, personalized experience at every step of our customers’ journey.

The products we build power digital business for ServiceNow and can even become commercially available.

Ultimately, we strive to make the world work better for our employees and customers when you work in ServiceNow Digital Technology, you work for them.

In this high impact role, you will have the opportunity to showcase your strategic thinking and thought leadership, customer engagement & story telling skills, while also driving day to day execution and innovation excellence.

This opportunity is part of our Digital Customer Experience Group within Digital Technology. You will be responsible to drive Product strategy, roadmap, and delivery across a suite of high impact Gen AI related products.

As part of Digital Technology you will be able to drive our customer zero strategy for ServiceNow product - we ensure the products works for us internally and delivers value as it gets in hands of our customers.

We are focused on accelerating innovations and developing new concepts, forward-thinking solutions and products leveraging ServiceNow’s Intelligent platform.

What you get to do in this role :

Execute on our vision that every user has an Gen AI-powered assistant to help do their work.

Product strategy and vision develop and articulate a clear product strategy for our AI products. Define and communicate the long-term vision, ensuring alignment with industry trends and customer needs

Cross-functional collaboration - Collaborate with cross-functional teams, to ensure the successful development, launch, and support of products.

Work closely with stakeholders to gather input and feedback, incorporating it into product strategy and roadmap decisions.

Product Roadmap and Lifecycle Management - Develop and maintain a comprehensive product roadmap, outlining key features, enhancements, and releases.

Manage the entire product lifecycle, from ideation to end-of-life, ensuring products meet needs and remain competitive.

Market Analysis and Competitive Intelligence - Stay abreast of industry trends, market dynamics, and competitive landscape related to products.

Conduct regular market analysis and gather intelligence to inform product strategy and positioning.

Stakeholder engagement - Engage with stakeholders to understand their needs, pain points, and feedback related to products.

Drive initiatives to enhance customer satisfaction and loyalty through product improvements and innovative solutions.

Manage complex, multi-disciplinary projects from start to finish and help the teams achieve the intended outcomes

Develop plans and help the teams stay on track by monitoring and providing on-going visibility to product status (progress against key milestones, key decisions, dependencies, issues, risks, metrics, etc.) to all stakeholders

Anticipate and aggressively remove obstacles that slow down or prevent product teams from delivering on outcomes