Patient Care Coordinator / Front Desk - Ophthalmology

Patient Care Coordinator / Front Desk - Ophthalmology

Position Summary :

The front desk clerk / patient care coordinator is responsible for processing patient clerical and billing information through Front Desk Intake and Discharge and organizes and provides support services for patients with individualized needs outside of the clinic’s scope of services. This includes verifying insurance, collecting co-payments and co-insurance amounts, gathering paperwork for the visit, reviewing the superbill for accuracy, processing the superbill in the billing system, and collecting any remaining balances due by the patient. It also includes assisting with other clerical and patient-related requests made by co-workers and management.

Minimum Qualifications

Education

High school diploma or equivalent required.

Medical assistant program completion preferred not required.

Experience

Two years front desk or customer service experience preferably in a medical office.

Knowledge, Skills, and Abilities

1. Experience using a computer, keyboard and mouse required

2. Computer / keyboard experience

3. Possess strong interpersonal and communication skills

4. Calm, professional attitude in stressful situations and interactions

5. High level of ethics in maintaining patient confidentiality

6. Handles a multitude of tasks simultaneously. Deals with and / or solves stressful situations.

7. Good listening skills, alert, analytic ability, problem solving ability with use of creative skills, good memory and concentration, good judgment, initiative and patience.

8. Communicates with patients, physicians, and other staff in verbal and written form

9. Able to interpret identification, income, and residency information.

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