Quality Assurance Manager

Quality Assurance Manager

Job Category : Social Services

Supervisor : Shane Halverson

Location : Intermountain DHQ, Salvation Army Divisional Headquarters, Denver, CO 802032475, USA

Job Title : Quality Assurance Manager

FLSA Status : Full Time - exempt

Reports to : Divisional Social Services Secretary

Schedule : Full Time

Rate of Pay : $95,000

Closing Date : 11 / 27 / 2025

Benefits : Standard; Full-Time, Exempt employees are eligible for but not limited to the following :

• Health, vision, dental, life as well as voluntary life and disability insurance
• Sick leave benefit 1 day per month, 12 sick days per year (accrual and availability begins at hire)
• Vacation benefit 20 vacation days per year, accrued at the rate of .0769 hours for each hour worked (accrual begins at hire but may not be used until the completion of six months of employment)
• One floating day off for use (accrued immediately, and again annually, but may not be used until the completion of the initial three-month introductory period of employment)
• Pension Plan (after one year of continuous service)
• Voluntary Tax-Deferred Annuity Plan (403(b)plan)

Position Summary : Quality Assurance Manager provides leadership in evaluation, compliance, and continuous improvement for social service programs across the Intermountain Division. This role oversees divisional systems to measure program quality, effectiveness, and compliance while driving innovative solutions to improve outcomes. The Manager also provides supervisory oversight of the divisional training function, ensuring staff receive appropriate onboarding, professional development, and compliance training. Direct supervisory responsibility includes the Divisional Database Compliance Administrator and the Financial Management, Mission Integration specialist, and Grant Compliance Specialist. In collaboration with the Director of Programs, this position will jointly provide leadership to the Divisional Social Services team.

Key Responsibilities

Quality Assurance

Create and implement objective performance measurement systems across all program sites to assess program quality and effectiveness.

Monitor compliance with divisional, territorial, and national standards as well as contract and regulatory requirements.

Collaborate with program managers to review and evaluate compliance with National Social Services Standards (NSSS).

Oversee the review and updating of policies and procedures to ensure alignment with TSA standards and divisional guidance.

Mission Impact Evaluation

Develop and oversee a divisional evaluation framework to assess program health and effectiveness including guest experience, financial stability, policy compliance, and missional relevancy.

Conduct onsite visits with local units, produce action plans, and track follow-up progress with Corps Officers and staff.

Compile annual reports of program evaluations and consultation outcomes for Divisional Commander and leadership teams.

Innovation & Continuous Improvement

Lead program evaluations and needs assessments to identify opportunities for service innovation and improved outcomes.

Analyze client feedback, survey data, and divisional performance metrics to recommend system-wide improvements.

Promote innovation by identifying and implementing best practices and evidence-based approaches across divisional programs.

Build feedback loops to connect frontline insights with divisional strategic planning.

Support concept development, new program prototyping, and scaling of effective models

Supervision of Training & Compliance Functions

Directly supervise the Divisional Database Compliance Administrator and the Financial Management and Grant Compliance Specialist.

Oversee the divisional training function to ensure staff receive required onboarding, compliance training, and professional development aligned with divisional priorities.

Support the integration of training and compliance outcomes into broader evaluation and quality assurance processes.

Ensure supervisory staff adhere to TSA policies and contribute to a culture of continuous improvement.

Qualifications

Education & Experience

Bachelor's degree in Social Work, Nonprofit Management, Public Administration, or related field required; Master's preferred.

7 10 years of experience in program evaluation, compliance, quality assurance, or related roles in nonprofit or social services.

Supervisory experience required, with ability to oversee data compliance, financial / grant management, and training functions.

Experience fostering innovation and implementing data-driven solutions.

Skills & Competencies

Expertise in compliance monitoring, program evaluation, and outcome measurement.

Strong analytical and problem-solving skills with the ability to develop innovative solutions.

Excellent written and verbal communication skills, with ability to present findings to leadership and external stakeholders.

Ability to foster collaboration across departments and promote continuous improvement.

Other Requirements

Minimally 21 years of age and possessing a valid, in-state driver's license

Commitment to The Salvation Army's mission and values.

Willingness and ability to travel extensively (5060%).