Client Success Manager

Client Success Manager - Inspired Closets

Company Overview

At Inspired Closets, we're more than just a custom closet and home organization company- we're creators of personalized, transformative spaces. With over 35 years of expertise, we craft functional, beautiful solutions that elevate our clients' lives and homes. Join us in our mission to inspire and delight through exceptional design and service.

Position Overview

We're looking for a dynamic and detail-oriented Client Success Manager to be the heartbeat of our post-sale client experience. You'll manage project timelines, coordinate with clients and teams, and ensure seamless execution from design to installation, delivering exceptional results with precision. With your proactive oversight, you'll keep everything in sync, turning client expectations into stunning realities.

Key Responsibilities

• Client Relationship Management

Act as the trusted point of contact for clients after their sale, guiding them with confidence and care.

Deliver clear, timely updates on key milestones-design approval, production, and installation-so clients always know what's next.

Tackle challenges head-on, resolving client concerns with empathy and efficiency.

Collaborate with clients to schedule installation dates, streamlining logistics for a seamless experience.

Follow up post-installation to confirm clients are thrilled with their new space.

Nurture long-term relationships through exceptional, personalized service.

Qualifications

Proven background in client communications, account management, or customer service.

Outstanding verbal and written communication skills-clear, warm, and professional.

Location & Pay Range

Why Inspired Closets?

At Inspired Closets, we're driven by excellence, craftsmanship, and a deep commitment to personalized solutions. Our goal? To leave every client with a space-and an experience-that exceeds their expectations. As part of our team, you'll play a key role in making that happen.

Job Posted by ApplicantPro