Contact Center Training and Development Supervisor (Onsite)

Business Unit Operations Supervisor

At Regions, the Business Unit Operations Supervisor leads a team of typically non-exempt associates performing a variety of operational activities within the line of business.

Primary Responsibilities

• Assigns work to staff and determines workflow
• Supervises a small team to ensure that all quality standards are met
• Resolves escalated or complex issues as necessary
• Identifies, designs, and implements process improvements to increase department efficiency
• Responsible for hiring, coaching, and corrective action of associates
• Ensures staff is properly trained and adheres to policy and procedures

This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay.

Requirements

Preferences

Skills and Competencies

Assists with the maintenance of documentation and records related to training and trainee performance

Monitors training programs, assesses results and statistical data, reports any enhancements to Training and Development Manager

Responsible for transitioning associates from Onboarding to Instructor Led Training (ILT) and leads the On-the-Job Training (OJT) program which consists of training, coaching, and development of new hires

Execute the implementation and scope of training, coaching, and developmental programs to ensure effective learning outcomes for associates

Task and responsibilities may be subject to change based on organizational needs and priorities

Facilitate, Design, approve, and evaluate all training programs, and training materials as needed.

This is an onsite position located in Kingwood, TX

Strongly preferred :

Two (2) years of Contact Center experience

Full time

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include : experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Job Range Target :

Minimum : $56,199.58 USD

Median : $77,788.80 USD

Incentive Pay Plans : This job is not incentive eligible.

Benefits Information

Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.

Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time.

Location Details

Location : Kingwood, Texas

Equal Opportunity Employer / including Disabled / Veterans