Video Banker I PM

Video Banker I PM

This position will handle video teller transactions of a routine nature via Interactive Teller Machine (ITM) in a courteous and professional manner while providing excellent client service and retention through accurate and expeditious entries. The candidate should focus on strengthening relationships by offering new or additional products and services while keeping in mind some interactions may require deviation from standard screens, scripts, and procedures. The associate requires above-average knowledge of the company structure and its products and services to maximize the profit potential of each client via video channels. Associate must have strong team-oriented verbal communication, ability to handle multiple tasks, and possess strong organizational skills.

All associates at Capital City Bank, Capital City Investments, Capital City Trust Company, and Capital City Home Loans have access to confidential client information and must practice discretion at all times.

Principal duties and responsibilities include : performing multiple advanced-teller duties, communicating and conducting transactions with clients via interactive teller kiosk, answering questions by obtaining and maintaining a high level of understanding of products, services, procedures, risks, vendors, and other pertinent information, overseeing ITMs, notifying Coordinator and / or Video Banking Experience Manager of any unusual activity, handling unique client requests, researching transactions, cross-selling relevant products and services, participating in departmental initiatives, and monitoring department inbox for daily correspondence.

Associated duties include providing additional support to manager and department colleagues, completing research and projects as assigned, and completing all assigned / required Bank training within established timelines.

Knowledge, skills and abilities required include : familiarity with Windows computer, mobile apps, and navigating software platforms, ability to exercise sound and reasonable judgment, ability to apply initiative and work with little supervision, ability to prioritize work and multi-task, ability to communicate effectively and interact positively with others, ability to follow detailed instructions and a wide range of procedures requiring some judgment, and proficiency in data entry / typing.

Education required : minimum high school diploma or equivalent. Some college preferred. Experience in banking, (call center, administration, etc) preferred.

Working conditions include regular contact with clients, associates, and supervisors in an open cubicle environment, communication via video teller technology, phone, e-mail, and internal messaging systems, all video teller transactions recorded; reviewed for monthly quality assurance, multi-task using several computer applications, fast pace and occasional stressful situations, ability to sit for long periods of time, and in the rare instance of a major or extensive natural disaster, epidemic or pandemic occurrence, or other disruption within our footprint, it may be necessary for associates to relocate or telecommute before, during or after, to ensure business continuity.

Capital City Bank associates are our greatest asset. We offer the following benefits : medical, dental and vision, life insurance, 401(k) with matching, flexible spending accounts, tuition assistance, stock purchase, and discounts on products and services.

EOE / Protected Veterans / Disabled / Drug Free.