Help Desk Engineer I

Who We Are & Why We're Hiring

Odyssey Shared Services , part of the Odyssey family of companies, provides enterprise-level IT, finance, HR, and operational support to business units across the organization. Our teams deliver innovative, scalable solutions that power Odyssey's logistics network and ensure efficiency, security, and reliability across global operations.

Based in Kennesaw, GA , we're expanding our IT support capabilities and are looking for a skilled and customer-focused Help Desk Engineer I to join our growing technology team.

Location :

This position is based in Kennesaw, GA.

Schedule :

Full-time position averaging 40 hours per week , with occasional overtime as needed.

Pay :

Compensation will be commensurate with experience.

About the Job :

As a Help Desk Engineer I , you'll serve as a key point of contact for IT support across the organization. You will provide Tier I Help Desk support for PC, server, application, and hardware issues - both locally and remotely - while maintaining excellent communication and a high level of customer satisfaction. This position offers a great opportunity to grow your technical skills while supporting a collaborative, enterprise-level IT environment.

In This Role, You Will :

• Respond to and resolve service requests and incidents submitted to the Global Help Desk ticketing system within established SLAs.
• Provide local and remote support for desktop systems, printing, and basic networking issues.
• Maintain and manage Active Directory and Office 365 user accounts, groups, and licenses.
• Troubleshoot network-related problems (Ethernet, Wi-Fi, printers, scanners, fax machines).
• Contribute to IT projects and support technical rollouts across the organization.
• Simulate and recreate technical issues to identify and implement solutions.
• Recommend process or system improvements to reduce repetitive technical issues.
• Educate users on Windows Office Suite, Microsoft 365 applications , and best practices.
• Conduct new user onboarding and training sessions.
• Support office moves and meeting room setups as needed.
• Implement and maintain standard system images for laptops and desktops.
• Administer access to internal and cloud-based applications.
• Track and manage IT assets , ensuring accurate documentation and secure disposal when necessary.
• Perform all other duties and projects as assigned by management.

Qualifications :

We recognize not all applicants have every skill or qualification to match a job description exactly. Odyssey values diverse experiences in other industries, and we encourage everyone who meets most required qualifications to apply. While having "desired" qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. We are always looking for people who will bring something new to the table!

Requirements :

Desired :

Work Environment :

This position operates in an office environment , with regular use of standard office and IT equipment such as computers, phones, and printers.

Physical Demands :

What We Offer :

Odyssey provides a comprehensive and competitive benefits package , including :

Odyssey does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

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