Customer Service - Account Specialist

Customer Service - Account Specialist

Ontario, CA, USA Req #191 Friday, May 7, 2021 TOGETHER, WE SAVE LIVES OVERVIEW

Manages support for Key Account Programs. Coordinates and manages customer contacts to insure timely and accurate handling and processing within established policies, procedures and directives.

BASIC SKILLS

o Maintain relationships and favorable contacts with assigned accounts.

o Meet all assigned responsibilities and goals.

o Receive, document, coordinate and complete following business transactions and requests accurately and timely as defined in established policies, procedures, and current directives.

Purchase Orders and related requests

Returns and related requests

Information requests

o Coordinate on-time delivery of products and services accurately and timely as defined in established policies, procedures and directives.

o Participate in cross-functional teams and team projects.

o Communicate effectively with customers, team members, peers, and managers relating to issues, progress, status and solution.

o Work within the The Safariland Group team to balance responsibilities and share information.

o Perform other duties as assigned by the Supervisor of Customer Care.

o Owns the customer experience throughout the entire lifecycle of the relationship.

ADDITIONALSKILLS

o Manage assigned key accounts and performs back-up support for other Account Specialists.

o Train and mentor Customer Service Representatives as assigned.

o Participate in quality programs.

o Develop relationships with accounts assigned to acquire new orders and business intelligence.

o Develop, track and coordinate the fulfillment and corrective action to meet assigned customer contractual agreements.

o Coordinate customer demand planning requirements throughout the enterprise.

o Coordinate and team lead vendor compliance requirements and corrective actions.

o Coordinate national and international logistics support requirements as required.

o Compile & issue reports and provide analysis regarding assigned customers experience.

o Use extensive experience and judgment to plan and accomplish goals.

o Perform management functions for assigned team in the absence of the Customer Care Manager.

QUALIFICATIONS

• High School Diploma or General Education Degree (GED)
• Minimum of five (5) years of Customer Service experience required
• Minimum two (2) years account management experience in a Customer Service or a Sales related role
• Understanding of telephony concepts, practices, and procedures.
• Ability to coordinate with various levels of management within different functional areas.
• Experience with MS Office Suite.
• Excellent verbal and written communication skills.
• Ability to work within a team environment.
• Expert knowledge of company products, practices, and procedures.
• Expert Sales Order life cycle management knowledge and skills.
• Ability to work independently with little supervision.
• Ability to use database query reports and tools.
• Exceptional follow through and demonstrated ability to project lead.
• Vendor managed inventory skills.
• Knowledge of Electronic B2B concepts and processes.
• Vendor compliance and customer relationship management concepts.
• Enterprise cross-functional process knowledge.
• Contract administration.
• Forecast and demand planning.

The Safariland Group believes in the benefits of a diverse workforce and is committed to . We pride ourselves on hiring and developing the best people, without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.

For those applicants with disabilities, if you require reasonable accommodation in searching for a job opening or submitting an application, please contact us by calling 888-469-6455.

All employment decisions are solely based on the applicant's qualifications as they relate to the requirements of the position. Other details

• Job Family First Level Administrative Workers
• Pay Type Hourly
• Required Education High School
18 days ago