Talent.com
Client Success Manager
Client Success ManagerInspired Closets Miami • Miami, FL, US
Client Success Manager

Client Success Manager

Inspired Closets Miami • Miami, FL, US
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Client Success Manager - Inspired Closets

Company Overview

At Inspired Closets, we're more than just a custom closet and home organization company- we're creators of personalized, transformative spaces. With over 35 years of expertise, we craft functional, beautiful solutions that elevate our clients' lives and homes. Join us in our mission to inspire and delight through exceptional design and service.

Position Overview

We're looking for a dynamic and detail-oriented Client Success Manager to be the heartbeat of our post-sale client experience. You'll manage project timelines, coordinate with clients and teams, and ensure seamless execution from design to installation, delivering exceptional results with precision. With your proactive oversight, you'll keep everything in sync, turning client expectations into stunning realities.

Key Responsibilities

  • Client Relationship Management

Act as the trusted point of contact for clients after their sale, guiding them with confidence and care.

  • Engage with clients regularly to understand their needs, preferences, and vision for their project.
  • Keep clients in the loop with proactive updates on project progress, installation timelines, and any changes.
  • Project Status Updates

    • Deliver clear, timely updates on key milestones-design approval, production, and installation-so clients always know what's next.

  • Address delays or adjustments transparently, maintaining trust and setting realistic expectations.
  • Issue Resolution

    • Tackle challenges head-on, resolving client concerns with empathy and efficiency.

  • Partner with design, production, and installation teams to troubleshoot and find solutions that delight our clients.
  • Balance client happiness with business goals, ensuring a win-win outcome every time.
  • Installation Coordination

    • Collaborate with clients to schedule installation dates, streamlining logistics for a seamless experience.

  • Bridge the gap between production and installation, ensuring a smooth handoff.
  • Confirm details and handle last-minute tweaks with poise and precision.
  • Quality Assurance

    • Follow up post-installation to confirm clients are thrilled with their new space.

  • Maintain accurate project records in our CRM platform with an eye for detail.
  • Gather client feedback to fuel continuous improvement and elevate our service.
  • Client Retention

    • Nurture long-term relationships through exceptional, personalized service.

  • Anticipate client needs and address concerns before they arise, showcasing our commitment to care.
  • Spot opportunities to enhance their experience with additional services or upgrades.

    • Qualifications

  • Experience

    • Proven background in client communications, account management, or customer service.

  • Familiarity with project management processes is a plus, but a passion for learning is what counts.
  • Skills

    • Outstanding verbal and written communication skills-clear, warm, and professional.

  • A knack for juggling multiple clients and projects without missing a beat.
  • Sharp problem-solving and conflict resolution skills to turn challenges into opportunities.
  • A detail-obsessed, organized mindset that keeps everything on track.
  • On occasion, be able to deliver materials to job sites. Company transportation will be provided.

    • Location & Pay Range

  • This position will be located at our Deerfield Beach facility.
  • The pay range is $60,000 - $75,000 annual salary, based on experience.

    • Why Inspired Closets?

    At Inspired Closets, we're driven by excellence, craftsmanship, and a deep commitment to personalized solutions. Our goal? To leave every client with a space-and an experience-that exceeds their expectations. As part of our team, you'll play a key role in making that happen.

    Job Posted by ApplicantPro

    Create a job alert for this search

    Client Manager • Miami, FL, US

    Related jobs
    Regional Client Success Lead

    Regional Client Success Lead

    VirtualVocations • Hialeah, Florida, United States
    Full-time
    A company is looking for a Regional Client Success Lead to manage client relationships and drive client success strategies. Key Responsibilities Develop and maintain strong client relationships to...Show more
    Last updated: 26 days ago • Promoted
    Technical Customer Success Manager

    Technical Customer Success Manager

    VirtualVocations • Fort Lauderdale, Florida, United States
    Full-time
    A company is looking for a Technical Customer Success Manager.Key Responsibilities Lead technical onboarding projects for new customers, ensuring smooth deployments and adherence to security best...Show more
    Last updated: 30+ days ago • Promoted
    International Customer Success Manager

    International Customer Success Manager

    VirtualVocations • Miami, Florida, United States
    Full-time
    A company is looking for an International Customer Success Manager.Key Responsibilities Champion the success of international clients by serving as their trusted advisor Lead onboarding and impl...Show more
    Last updated: 30+ days ago • Promoted
    Client Success UX / AI Associate

    Client Success UX / AI Associate

    VirtualVocations • Miami, Florida, United States
    Full-time
    A company is looking for a Client Success Technical UX / AI Associate.Key Responsibilities Assist in creating and updating client journey maps and run usability tests Help configure and test AI ch...Show more
    Last updated: 1 day ago • Promoted
    Customer Success Enablement Principal

    Customer Success Enablement Principal

    VirtualVocations • Davie, Florida, United States
    Full-time
    A company is looking for a Principal - Customer Success Enablement.Key Responsibilities Design and maintain collateral for Customer Success Managers (CSMs) to drive strategic value Lead initiati...Show more
    Last updated: 2 days ago • Promoted
    Customer Success Project Manager

    Customer Success Project Manager

    VirtualVocations • Miami, Florida, United States
    Full-time
    A company is looking for a Customer Success Project Manager (Remote).Key Responsibilities Oversee project communication and coordination for new Managed Service customers Manage the onboarding p...Show more
    Last updated: 30+ days ago • Promoted
    Customer Success Manager

    Customer Success Manager

    VirtualVocations • Hialeah, Florida, United States
    Full-time
    A company is looking for a Customer Success Manager, Enterprise.Key Responsibilities Ensure high user-adoption through effective executive sponsorship, change management, and trainings Lead Exec...Show more
    Last updated: 30+ days ago • Promoted
    Senior Customer Success Manager

    Senior Customer Success Manager

    VirtualVocations • Davie, Florida, United States
    Full-time
    A company is looking for a Senior Customer Success Manager (Enterprise).Key Responsibilities Develop strong relationships with customers and guide them through a positive post-sales experience P...Show more
    Last updated: 30+ days ago • Promoted
    Client Services Project Manager

    Client Services Project Manager

    VirtualVocations • Miami, Florida, United States
    Full-time
    A company is looking for a Client Services Project Manager to lead and manage client relationships through effective project management. Key Responsibilities Act as the primary liaison with intern...Show more
    Last updated: 30+ days ago • Promoted
    Director of Client Success

    Director of Client Success

    VirtualVocations • Miami, Florida, United States
    Full-time
    A company is looking for a Director, Client Success to join their Client Success team.Key Responsibilities Manage day-to-day operations for key strategic accounts and serve as the primary contact...Show more
    Last updated: 30+ days ago • Promoted
    Success Program Manager

    Success Program Manager

    VirtualVocations • Hialeah, Florida, United States
    Full-time
    A company is looking for a Success Accelerator Program Manager.Key Responsibilities Deliver data-driven insights to enhance customer adoption and satisfaction Own the framework for critical prog...Show more
    Last updated: 2 days ago • Promoted
    California Client Success Manager

    California Client Success Manager

    VirtualVocations • Hollywood, Florida, United States
    Full-time
    A company is looking for a Senior Client Success Manager to manage client relationships and program initiatives in the energy sector. Key Responsibilities : Oversee daily operations of demand respo...Show more
    Last updated: 11 hours ago • Promoted • New!
    Client Experience Manager

    Client Experience Manager

    VirtualVocations • Hialeah, Florida, United States
    Full-time
    A company is looking for a Client Experience Manager to ensure a positive and successful client experience.Key Responsibilities Serve as the primary owner of client relationships and facilitate h...Show more
    Last updated: 30+ days ago • Promoted
    Customer Success Specialist

    Customer Success Specialist

    VirtualVocations • Hollywood, Florida, United States
    Full-time
    A company is looking for a Customer Success Specialist to support customer engagement and adoption initiatives.Key Responsibilities Support a segment of customers by driving success and adoption ...Show more
    Last updated: 30+ days ago • Promoted
    Client Success Manager

    Client Success Manager

    VirtualVocations • Miami, Florida, United States
    Full-time
    A company is looking for a Client Success Manager who will drive growth and ensure client success in a remote, full-time role. Key Responsibilities Serve as the primary contact for clients, guidin...Show more
    Last updated: 30+ days ago • Promoted
    Client Success Lead

    Client Success Lead

    VirtualVocations • Fort Lauderdale, Florida, United States
    Full-time
    A company is looking for a Regional Client Success Lead to support client relationship management for regional accounts.Key Responsibilities Develop and maintain strong client relationships to su...Show more
    Last updated: 30+ days ago • Promoted
    Enterprise Customer Success Manager

    Enterprise Customer Success Manager

    VirtualVocations • Miami, Florida, United States
    Full-time
    A company is looking for an Enterprise Customer Success Manager.Key Responsibilities : Set the vision and strategic plan for enterprise customers, focusing on product adoption and customer success...Show more
    Last updated: 30+ days ago • Promoted
    Healthcare Customer Success Manager

    Healthcare Customer Success Manager

    VirtualVocations • Miami, Florida, United States
    Full-time
    A company is looking for a Manager, Customer Success - Healthcare.Key Responsibilities Drive improvements in customer retention, expansion, and satisfaction metrics Build and develop a high-perf...Show more
    Last updated: 30+ days ago • Promoted
    Digital Programs Customer Success Manager

    Digital Programs Customer Success Manager

    VirtualVocations • Fort Lauderdale, Florida, United States
    Full-time
    A company is looking for a Manager, Digital Programs Customer Success to lead the design and execution of scalable digital programs for customer engagement. Key Responsibilities Lead and mentor a ...Show more
    Last updated: 7 hours ago • Promoted • New!
    Customer Success Director

    Customer Success Director

    Anaplan • Miami, FL, United States
    Full-time
    At Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace their comp...Show more
    Last updated: 30+ days ago • Promoted