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Restaurant Manager

Restaurant Manager

Wet Willie'sOrlando, FL, US
19 hours ago
Job type
  • Full-time
Job description

Overview

Provides leadership at restaurant-level. Directs and supports management team and hourly staff to ensure the consistent execution of ARP quality standards, operating systems, procedures, values, mission, values, and culture.

Key Accountabilities

  • Actively manage and hold restaurant team accountable for consistent adherence to ARP's quality standards, operating systems / procedures, and sanitation and safety regulations / requirements
  • Role model and actively influence the behavior of others to ensure cultural values are reflected in daily practice, promoting a safe and healthy work environment and superior guest experience
  • Actively develop Restaurant Management Team, and assist Managers in developing Hourly Staff Team to support the organization's talent pipeline and drive growth
  • Achieve profitability of restaurant through effective financial management
  • Ensure facility is properly maintained
  • Represent, support, and protect the Alexandria Restaurant Partners brand
  • Assist New Restaurant Openings as required

Responsibilities

Quality Standards

  • Teach and regularly coach Management Team on maintaining ARP's service and beverage standards.
  • Actively monitor food, dessert and beverage quality to ensure adherence with ARP standards. Provide timely feedback to Managers and Hourly Staff Team, and lead action to correct any issues.
  • Regularly observe expo position to ensure it is operating efficiently and consistently maintaining food quality standards.
  • Verify and conduct, when necessary, line checks and production walks. Ensure both are being completed in compliance with ARP's systems and standards.
  • Understand - at expert level - all aspects of ARP's Food Quality Standards.

    • Operations

  • Maintain constant communication with General Manager
  • Ensure all Restaurant goals are being actively executed by all management, and actively coaching to stay on course.
  • Maintain full and properly trained staff team to operate the restaurant effectively.
  • Ensure all staff is in appropriate attire and appearance specifications.
  • Ensure the restaurant is properly staffed for all shifts.
  • Actively monitor all service areas (dining room, bar, patio) to ensure systems are being followed and guests are enjoying their experience.
  • Identify operational issues and system breakdowns. Provide feedback to the Management Team, and lead corrective action.
  • Review all shopper scores and establish corrective action plans as necessary.
  • Maintain strict adherence to proper food safety and sanitation procedures.
  • Actively manage housekeeping systems and on-going repair and maintenance programs to properly maintain the restaurant.
  • Ensure all inventory processes and procedures are completed accurately.
  • Ensure that proper security procedures are in place to protect employees, team members, guests and company assets.
  • Ensure a safe working and guest environment to reduce the risk of injuryand accidents. Complete accident reports promptly in the event that a guest or employee team member is injured.
  • Facilitate complete and ongoing communication among key stakeholders for all operational issues, concerns, or changes.
  • Understanding of the Restaurant P&L and how to impact it.
  • Ensure all financial (invoices, reporting) and payroll-related administrative duties are completed accurately, on time, and in accordance with ARP policies and procedures.
  • Understanding financial responsibility for the Restaurant P&L.

    • People

  • Manage the hiring, supervision and development of staff. When necessary, manage employee counseling and discipline (which may include terminations).
  • Ensure complete and proper documentation for all personnel actions (hiring, performance review, discipline s , etc.).
  • Develop staff team by providing ongoing feedback, establishing performance expectations, and conducting performance reviews / conversations.
  • Continuously evaluate staff team and actively assist the identification, development, and promotion of key talent through sponsorship of high potentials and participation in and support of company-provided training and development programs and initiatives.
  • Ensure all training materials, schedules and guidelines are being followed.
  • Build a culture of transparency and trust in the restaurant through ongoing, direct communication and open two-way feedback with team.
  • Monitor restaurant staff team morale. Take action to correct breakdowns in employee satisfaction and engagement at the restaurant level.
  • Oversees training for all salaried management to ensure the development of their leadership skills and team building through detailed development plans.
  • Maintains a positive employee team member relations climate through direct communication and feedback.

    • Requirements

    Qualifications :

  • Minimum 2 to 3 years restaurant management experience in full service, high volume restaurant
  • Demonstrated track record of strong leadership and ability to lead high performing teams
  • Demonstrated ability to obtain results through others consistently
  • Demonstrated ability to achieve positive financial results at restaurant level
  • High-level organizational skills with multi-task capabilities
  • Ability to adapt to changing priorities and manage workloads with minimum direction
  • High attention to detail and follow through
  • Excellent interpersonal and relationship building skills
  • Dependable, reliable, and highly motivated

    • Physical Requirements

  • Able to work 10-hour plus shifts
  • Able to stand, sit or walk for extended periods of time
  • Able to grasp, lift and / or carry up to 50 lbs. as needed
  • Able to withstand changes in temperature, occasional smoke, steam, and heat
  • Must possess hearing, visual and sensory abilities to observe and detect emergency situations; also to distinguish product, taste, texture, temperature, presentation and preparation

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