Regional Operations Manager

Regional Operations Support Manager

Position Summary : The Regional Operations Support Manager will support efforts to achieve operational excellence for a network of facilities in Massachusetts and surrounding states. This position is responsible for leading large-scale technical projects, implementing standardized best practices, and advising on operational strategies to create efficiencies. This position will report to the Director of Operations Support and will be critical to the development and implementation of a process improvement culture.

Currently, we are looking for a Massachusetts resident, or a candidate located in an area from which all our New England locations are accessible.

Primary Duties & Responsibilities

• Responsible for evaluating current processes in the field, devising policies, procedures, and initiatives to improve operations.
• Proactively identifying opportunities for improvement within Operations and based on operations team feedback and evolving needs.
• Lead the implementation of technical resources, products, and SOPs (Standard Operating Procedures) for use in field operations.
• Work cross functionally with technical, functional, and frontline teams to identify areas of operational improvements to drive efficiencies and operational excellence.
• Serve as a resource for operations leadership to investigate and identify problems, propose and implement resolutions, and support continuous improvements.
• Identify and implement relevant KPIs in operations to monitor efficiency and improvements gained through process improvements.
• Assist in training operational management on new tools, processes, and policies to drive adoption of process improvements.
• At least 50% travel required within MA, CT, NH, VT.

Essential Skills Requirements

Softskills Competencies

Work Environment

This is primarily a field position. Beacon is a professional environment involving constant interaction with drivers, monitors, transportation coordinators, management, and other employees. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Physical Demands

This position requires the ability to sit, stand, walk, climb, or balance and stoop, kneel, reach, or crouch. This role requires sitting in front of a computer, as well as standing / walking while training indoors and outdoors. You must be able to travel to other bases / locations as required.

Schedule : Monday-Friday, day shift

Salary range : $110,000-$120,000

Beacon Mobility is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Beacon Mobility makes hiring decisions based solely on qualifications, merit, and business needs at the time.