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Veterinary Workflow Specialist
Veterinary Workflow SpecialistZoetis, Inc • Parsippany-Troy Hills, NJ, United States
Veterinary Workflow Specialist

Veterinary Workflow Specialist

Zoetis, Inc • Parsippany-Troy Hills, NJ, United States
13 hours ago
Job type
  • Full-time
Job description

The US base salary range for this full-time position is $91,040 - $168,360 . Our salary ranges are

determined by role, level, and location. The range displayed on each job posting reflects the base pay target range

for new hire salaries for the position. Within the range, individual pay is determined by work location and additional

factors, including job-related skills, experience, and relevant education or training.

This position is also eligible for short-term incentive compensation

This position is also eligible for long-term incentives

In addition to compensation, Zoetis offers a comprehensive benefits package that supports the physical, emotional

and financial wellbeing of our colleagues and their families includinghealthcare and insurance benefits beginning

on day one, a 401K plan with a match and profit-sharing contribution from Zoetis, and 4 weeks of vacation.

Visit zoetisbenefits.com to learn more.

Location : US REMOTE

Position Summary

The primary responsibility of the Petcare Veterinary Workflow Specialist is to provide clinics with operational expertise to improve workflow processes, Veterinary Healthcare Team (VHT) utilization, protocol implementation (focus on pain and dermatology) and hospital efficiencies to maximize patient and hospital outcomes and positioning of the Zoetis portfolio. The Veterinary Workflow Specialist will collaborate with the other Zoetis sales and medical colleagues to achieve aligned goals and support the Petcare business. Anticipated travel up to 60% - 70%.

Position Responsibilities

  • Primary purpose is building relationships with the practice owner, practice manager, lead technicians and other key stakeholders to understand hospital pain points and achieve customer goals and Zoetis goals to improve hospital workflow, adoption and implementation of pain and dermatology solutions.

Establish champions especially PM within the hospital to lead workflow efficiencies.

  • Help establish protocols for supporting technician appointments to support Cytopoint, Solensia and Librela monthly appointments and forward booking.
  • Help train Customer Service Representatives (CSR) / technicians on areas to improved efficiencies within the hospital.
  • Execute the Osteoarthritis (OA) Technician Strategy / create OA technician advocates in the hospital.
  • Identify and evaluate clinic pain points, facilitate, develop, design and implement clinic workflow processes that improve efficiencies and maximizes use of Zoetis portfolio (focus on injectable products and pharmacy inventory)
  • Educate on effective utilization of : Credentialed Veterinary Technicians, Veterinary Assistants, CSR
  • Key customer contact to support the hospital and aligned goals.
  • Provides clinics with guidance, instruction, and training on the product line and workflow efficiencies to increase productivity and performance through formal and informal presentations.
  • Work with Brand teams : help develop and execute technician programs to support Zoetis therapeutic areas (pain and dermatology)
  • Work with area leaders (sales, Professional Service Veterinarians (PSV) / Strategic Growth Account (SGA) to identify target practices to focus training on.
  • Completes daily activity documentation, including detailed call notes after customer visits.

    Qualifications (Training, Education, & Prior Experience)

  • Veterinary Technician certification preferred.
  • Clinical experience in veterinary practice required
  • Working knowledge of Practice Information Management Software required
  • Associates or Bachelors degree preferred
  • Technical Skills Requirements

  • Excellent communication skills, both written and verbal.
  • Strong problem-solving skills and the ability to identify and address clinic pain points effectively.
  • Ability to travel extensively within the assigned region.
  • Team-oriented with the ability to work collaboratively with other Zoetis sales and medical colleagues to achieve goals.
  • Physical Position Requirements

  • Ability and willingness to travel within the region and additional trainings as required by the position.
  • Field based position
  • Full time

    Regular

    Colleague

    Any unsolicited resumes sent to Zoetis from a third party, such as an Agency recruiter, including unsolicited resumes sent to a Zoetis mailing address, fax machine or email address, directly to Zoetis employees, or to Zoetis resume database will be considered Zoetis property. Zoetis will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

    Zoetis will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved / engaged vendor but does not have the appropriate approvals to be engaged on a search.

    Zoetis is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status or any other protected classification. Disabled individuals are given an equal opportunity to use our online application system. We offer reasonable accommodations as an alternative if requested by an individual with a disability. Please contact Zoetis Colleague Services at zoetiscolleagueservices@zoetis.com to request an accommodation. Zoetis also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must possess or obtain authorization to work in the US for Zoetis. Zoetis retains sole and exclusive discretion to pursue sponsorship for the acquisition or maintenance of nonimmigrant status and employment eligibility, considering factors such as availability of qualified US workers. Individuals requiring sponsorship must disclose this fact. Please note that Zoetis seeks information related to job applications from candidates for jobs in the U.S. solely via the following : (1) our company website at www.Zoetis.com / careers site, or (2) via email to / from addresses using only the Zoetis domain of "@zoetis.com". In addition, Zoetis does not use Google Hangout for any recruitment related activities. Any solicitation or request for information related to job applications with Zoetis via any other means and / or utilizing email addresses with any other domain should be disregarded. In addition, Zoetis will never ask candidates to make any type of personal financial investment related to gaining employment with Zoetis.

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    Veterinary Specialist • Parsippany-Troy Hills, NJ, United States

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