Patient Financial Coordinator - Paragon Infusion

A proud member of the Elevance Health family of companies, Paragon Healthcare brings over 20 years in providing life-saving and life-giving infusible and injectable drug therapies through our specialty pharmacies, our infusion centers, and the home setting.

Patient Financial Coordinator - Paragon Infusion

Location : 3033 W President George Bush HWY., STE 100, Plano, TX 75075

Office Requirement : Hybrid 2; This role requires associates to be in-office 3 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace.

Please note that per our policy on hybrid / virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

Associates will be expected to work in the office on Tuesdays, Wednesdays, and Thursdays. Mondays and Fridays are designated as virtual workdays, allowing you to work virtually from your preferred location.

Schedule After Training : Monday - Friday, 8 : 00 AM - 6 : 00 PM Central Time; the specific 8-hour shifts between these hours will be discussed during the hiring process.

Position Start Date : Tuesday December 09, 2025

Training Schedule : Monday - Friday, 9 : 00AM - 6 : 00PM, for the first month of the position.

The Patient Financial Coordinator is responsible for processing and coordinating financial assistance.

How You Will Make an Impact

Primary duties may include, but are not limited to :

Takes inbound calls, makes outbound calls, and assists in scheduling the patient orders.

Understands a patient's financial need and assists with coordinating and enrolling in a Pharmaceutical Manufacturer and / or foundation assistance programs.

Communicates and collaborates with patients, physicians and payors providing them with the necessary information and supporting financial documents.

Keeps appropriate parties abreast of the patients' financial request.

Documents and communicates the patient's medical record and financial assistance information.

Acts as a liaison between the billing and collection departments to assist in resolving financial assistance matters.

Stays updated with Federal, State, and contractual regulations regarding copay assistance and manufacturer programs.

Associates in this role are expected to have the ability to multi-task, including handling calls, texts, facsimiles, and electronic queues, while simultaneously taking notes and speaking to customers.

Proficient in maintaining focus during extended periods of sitting and handling multiple tasks in a fast-paced, high-pressure environment.

Strong verbal and written communication skills, both with virtual and in-person interactions; attentive to details, critical thinker, and a problem-solver.

Demonstrates empathy and persistence to resolve caller issues completely.

Comfort and proficiency with digital tools and platforms to enhance productivity and minimize manual efforts.

Associates in this role will have a structured work schedule with occasional overtime or flexibility based on business needs, including the ability to work from the office as necessary.

Performs other duties as assigned.

Minimum Requirements :

• Requires a high school diploma or equivalent and a minimum of 3 years of healthcare experience with verification of financials; or any combination of education and experience, which would provide an equivalent background.

Preferred Skills, Capabilities, & Experiences :

Previous experience with patient assistance programs : manufacturer assistance programs, foundation assistance programs, free drug programs, etc.

Basic ability to use Microsoft Suite applications such as Word, PowerPoint, and Excel.

Strong customer service skills : communication, active listening, problem-solving, patience, empathy, and adaptability are desired.

Comfortability and willingness to be on the phone speaking to patients, members, and / or manufacturers 85% of your day.

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient / member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.