Customer Success Lead

Job Description

Job Description

The company

Parq delivers the world's fastest, highest-quality Environmental Product Declarations (EPDs), transforming the complex environmental reporting ecosystem. Through cutting-edge AI and large language models, we empower manufacturers to reduce their environmental impact and create a sustainable future.

Our founder created Parq after experiencing the EPD process firsthand. Frustrated by its lengthy duration, exorbitant consulting fees, and complex stakeholder requirements, he witnessed how manufacturing companies—the very builders of our world—were being underserved. This inspired him to revolutionize the process.

The opportunity is massive : in 2024, over $400 billion in construction projects required environmental product declarations. Since our founding in 2023, Parq has gained significant traction with ten recurring customers—and over 20 pilots and early-stage engagements.

We blend in-person collaboration at our Austin, TX office with flexible 3–5 day work weeks, nurturing a culture where freedom, gratitude, and integrity drive meaningful impact.

Your team

You'll be joining a small, high-impact team that includes the founder, an experienced engineering team, and industry experts who bring deep technical and market knowledge. As our first customer success hire, you'll have the opportunity to build and shape how we support our customers. We believe in bottom-up leadership, where everyone has a voice in driving our direction. We’re excited to see the impact you’ll make!

Your role

Customer service is dead. At Parq, we're obsessed with building something better—a Five-Star Experience for every customer, in every interaction. From their first demo to a technical deep-dive or a routine check-in, our customers should walk away thinking : Whoa, that was incredible. We want someone who lives for creating these moments—someone who knows that the smallest details transform ordinary experiences into unforgettable ones.

As our Customer Success Lead , you'll be the architect of delight, ensuring every touchpoint with Parq—whether through sales, engineering, or our product—feels effortless, exciting, and valuable. You'll build and refine our processes from scratch, anticipating customer needs before they arise. You'll collaborate across teams to solve problems proactively and turn customers into lifelong advocates. If you've ever left a Four Seasons or a Michelin-star restaurant thinking, this is how every experience should feel , we should talk.

What will this role involve?

• Deliver a Five-Star Customer Experience – Own the customer journey, ensuring every interaction feels premium, seamless, and unforgettable.
• Drive Customer Growth & Expansion – Build strong relationships, proactively upsell additional products and services, and ensure customers maximize value while increasing revenue.
• Lead Onboarding & Implementation – Design and refine onboarding processes that make adopting Parq effortless, creating repeatable, high-touch playbooks for success.
• Manage Accounts & Projects – Coordinate internal teams, customer stakeholders, and 3rd-party consultants to ensure projects are delivered on time and beyond expectations .
• Be the Voice of the Customer – Gather insights to drive product improvements , ensuring our platform exceeds expectations and aligns with customer needs.
• Collaborate Across Teams – Work closely with sales, engineering, and product teams to optimize customer success, refine renewal strategies, and ensure long-term engagement.
• Leverage Technical & Industry Expertise – Translate sustainability and environmental standards into clear, actionable insights for customers and internal teams.
• Refine & Scale Processes – Build and optimize customer success workflows that balance efficiency with a high-touch experience as we grow.
• Adapt & Evolve – This role will grow with the company—you'll have the opportunity to shape the future of Customer Success and build a world-class function from scratch.

What will it take to be successful in this role?

Requirements

Your interests & background

Core Values

Our founder aspires to fish with his great-grandchildren in rivers where his grandfather taught him. To achieve this, we need solutions to help businesses identify and reduce their environmental impact for future generations.

Though our team is small, we aim high. We've established core principles that we believe will build a great company.

To learn more about Parq, please visit us on LinkedIn or at www.parqhq.com .

Total Pay : $80,000 - $120,000 (dependent on experience)

Equity : Dependent on experience

Relocation Bonus : Available if moving from a different city

Benefits

Premium health, dental, and vision insurance.

Unlimited vacation; mandatory 10 days per year, 5 days must be consecutive.