Customer Service EDI Coordinator
Customer Service EDI Coordinator
Waterdown, ON, CA
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Our total rewards package offering includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards not to mention various social and recreational activities, all of which are location specific.
What You Will Do :
- Oversee daily EDI volumes to ensure all sales orders flow-through process to completion prior to shipment cut off times
- Proactively monitor workflows to ensure customers receive accurate and timely EDI orders acknowledgements, ASNs, Invoices and any other applicable EDI transactions
- Maintain regularly updated EDI work instructions and SOPs
- Collaborate with Purchasing, Marketing and Master Data to ensure GHX all source catalogue is regularly updated to reflect current and active item product codes
- Partner with Customer Service Agents to ensure seamless service for GFAX, email and telephone orders / requests
- Review and resolve all customer complaints related to EDI issues
- Collaborate with IS and Customer Service Management to continuously improve EDI technology and process efficiency; actively supports all EDI projects as required
- Ensure new customer EDI registrations are executed in a timely and accurate manner
- Proactively contact non- EDI customers (GFAX / Email / Phone)to transfer to integrated EDI sales ordering
- Create and maintain comprehensive EDI metrics
What You Will Need :
- Post-Secondary Education required
- Minimum 3+ years of working experience required (in a supply chain / customer service / Operations environment preferred)
- Minimum 1-2 years of experience working with EDI preferred
- Bilingualism (French and English) is an asset
- Internal applicants with an equivalent combination of education, experience and performance over time at Stryker will be considered
Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program at
Date posted : February 18, 2022
Job ID : R469436
Job category :
Primary location : Waterdown, ON, CA
Employee type : Full time
Relocation : No
Work Flexibility : Travel :
Travel : Waterdown
Waterdown
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