Service Writer

Yard Truck Specialists Service Writer

Yard Truck Specialists is the nation's premier dealership for spotter trucks and terminal tractors. Headquartered in Philadelphia with additional locations in Harrisburg and Pittsburgh, we sell, rent, service, and rebuild more jockey trucks than anyone, anywhere, because we are backed by the largest truck fleet, the biggest parts inventory, and the best sales and service partners working today. Period. We are seeking a Service Writer for immediate hire to join our Bensalem, PA team. This position requires a person that can multi-task, be well organized, and be able to effectively communicate with our vendors, customers, and management team.

Responsibilities

Write up quotes and pre-approved tickets for service department

Track progress of quotes sent out

Verify, add, and remove parts on tickets

Add notation to tickets for work done

Open and close tickets

Educate customers about the services recommended

Submit invoices for POs to customers

Assist with promptly answering phone calls within three rings

Interact with customers and service technicians daily

Review customer accounts and report changes to internal staff

Contact customers with any changes regarding promised time and time requirements in detail, and get proper authorization before any additional repairs are performed

Works closely with the Service Manager, Shop Foreman, and the Parts Department

Evaluate and determine if work being done or requested is warrantable

Order parts for service department from Cummins

Schedule Cummins work when necessary

Requirements

Previous service writing experience required

Proven experience in sales, customer relations, and dealership experience required

Excellent customer service skills

Problem-solving and listening skills

Ability to resolve conflicts in a calm manner

Solid computer skills and industry-specific software

Truck parts and service background preferred

Basic accounting skills

Warranty knowledge and factory communication helpful

Benefits

Competitive salary commensurate with experience

401(k) with company match

Health insurance (majority paid by company)

Dental insurance

Vision insurance

Life insurance

Flexible schedule

Referral program

Weekly pay schedule

Travel expenses

Yard Truck Specialists is a proud member of the H&K Equipment Group, a fast-growing network of four operating companies that employs hundreds of experts at businesses throughout the mid-Atlantic and Northeast. Our companies' primary specialties include full-service, cradle-to-grave coverage of heavy-duty and customized material handling equipment such as yard trucks, lift trucks, railcar movers, and much more. From the nation's busiest ports, to its largest mills, to its biggest infrastructure projects, you'll find our equipment wherever you find materials on the move.