Mi Cocina Service Manager (43144)

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Overview

Summary Of Position

Oversee and coordinate the planning, organizing, training and leadership necessary to achieve stated objectives in sales, costs, employee retention, guest service and satisfaction, food quality, cleanliness and sanitation.

Responsibilities

• Understand completely all policies, procedures, standards, specifications, guidelines and training programs.
• Ensure that all guests feel welcome and are given responsive, friendly and courteous service at all times.
• Ensure that all food and products are consistently prepared and served according to the restaurant's recipes, portioning, cooking and serving standards.
• Achieve company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment.
• Trained and certified in all FOH positions including Expo.
• Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures.
• Make employment and termination decisions consistent with Restaurant Director Guidelines for approval or review.
• Fill in where needed to ensure guest service standards and efficient operations.
• Continually strive to develop your staff in all areas of managerial and professional development.
• Prepare all required paperwork, including forms, reports and schedules in an organized and timely manner. Understanding of payroll, new hire orientation / documents, invoicing, Aloha reports, punch edits, etc.
• Ensure that all equipment is kept clean and kept in excellent working condition through personal inspection and by following the restaurant's preventative maintenance programs.
• Maintain clean FOH and BOH work areas to prevent potential hazards.
• Ensure that all products are received in correct unit count and condition and deliveries are performed in accordance with the restaurant's receiving policies and procedures.
• Oversee and ensure that restaurant policies on employee performance appraisals are followed and completed on a timely basis.
• Schedule labor as required by anticipated business activity while ensuring that all positions are staffed when and as needed and labor cost objectives are met.
• Be knowledgeable of restaurant policies regarding personnel and administer prompt, fair and consistent corrective action for any and all violations of company policies, rules and procedures.
• Understanding of store operations financials such as Alcohol Sales Percentage / Controls, Labor Percentage, Cost of Goods, Inventory Control, Waste Percentage, etc.
• Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements of the restaurant, employees and guests.
• Provide advice and suggestions to Restaurant Director as needed.

Company & Culture

M Crowd Restaurant Group is a collection of boutique restaurants, searching for talented individuals who want to help build a legacy one great restaurant at a time. Our brands include Mi Cocina, The Mercury, Sushi at the Mercury, and Vaqueros Texas BBQ. Our mission is to wow our guests through extraordinary service, fresh quality food, in an inviting environment. Our culture emphasizes a Culture of Familia and Respect, including Respect for Each Other, the Guest, the Food, the Company, and Yourself.

Qualifications

M Crowd Restaurant Group is an EQUAL EMPLOYMENT OPPORTUNITY employer. Candidates are considered for employment without regard to race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, veteran status, or other classification protected by applicable law.

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