Assistant Banquet Manager

Description:

Position: Assistant Banquet Manager

Reports To: Clubhouse Manager

Supervises: Banquet Captains and Servers, Palm Grille Pool Cafe Servers (seasonal)

Job Summary:

Responsible for the set-up and execution of special events. Manages and supervises the service of member and guest events in banquet rooms. Supervises and trains banquet staff, maintains order and cleanliness in all banquet rooms; assures that guests expectations are met or exceeded. Will also work as Poolside Dining Supervisor as assigned. Able to have work - life balance as part of a collaborative team.

Essential Functions:

• Plans event set-up based upon anticipated member/guest counts and client needs, and prepares event set up sheets to be distributed to staff before set-up begins
• Greets and seats members and guests
• Carefully supervises staff to help assure proper service
• Inspects banquet employees to ensure that they are in proper and clean uniforms at all times
• Trains, supervises and evaluates service staff
• Provides appropriate reports concerning employee hours, schedules and job changes.
• Receives and resolves complaints concerning food, beverages, and service
• Serves as liaison between the service and kitchen staff
• Assures that all side work is accomplished and that all cleaning of equipment and storage areas is completed according to schedule
• Directs pre-shift meetings with service staff. Relays information and policy changes and briefs staff
• Assures the correct appearance, cleanliness and safety of event areas, equipment and fixtures. Checks the maintenance of all equipment in the banquet rooms and reports deficiencies and maintenance concerns
• Makes suggestions about improvements in service procedures and layout
• Responsible for billing events in point of sale system according to banquet event order at the end of each event
• Assures that the banquet rooms and member areas are secure at the end of the business day
• Maintains an inventory of dining room items including silverware, coffee pots, water pitchers, salt and pepper holders, sugar bowls, linen, etc., and ensures that they are properly stored and accounted for
• Monitors service labor and supplies for budget purposes
• Assists in service and tableside cooking as needed
• Attends scheduled staff meetings
• Performs all work-related duties as assigned by supervisor and/or Assistant General Manager

Material Handling:

• All china, glassware, and silverware necessary for proper service
• Audio-Visual equipment, to include but not limited to: screens, projectors, televisions, and sound systems
• Support items to include: bar liquor, supplies and condiments, tables, chairs, staging, special lighting and linens

Working Conditions:

• Banquet and Special Event Setting
• Seasonally supervise Poolside service area
• Occasional exposure to hot and cold temperatures and inclement weather conditions

Requirements:

Special Requirements:

• Willingness to learn and grow
• Ability to keep information confidential
• Able to work well with others - collaborative attitude
• Punctual and able to fulfil schedule according to business levels
• Receptive to feedback
• Supervisory skills - willing to learn and develop as a leader
• Professional and personable demeanor.
• Excellent communication both verbal and written / positive & encouraging
• Food and Beverage service knowledge
• Maintain a “sense of urgency”.
• TABC and ServSafe Certified

Physical Functions:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is occasionally required to stand, walk, climb stairs, balance stoop, kneel, crouch, crawl and/or sit up to eight hours per day.
• Use hands to finger, handle, or feel objects, tools and/or controls.
• Reach with hands and arms.
• Hearing and talking sufficient enough to communicate with members, guests, vendors, and staff.
• Specific vision abilities include close vision, vision sufficient enough to read, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Must be able to push, pull or lift up to 40 lbs.
• Independent mobility through clubhouse.

Royal Oaks Country Club offers potential for growth and great benefits such as paid vacations, health benefits, 401(k), free employee meals, access to scholarship programs, and a lot more.

Pay Range: $20.00 - $27.00 per hour (Commensurate with experience)

Pay Frequency: Bi weekly