Network Engineer - CUCM 2nd / 3rd Shift

Overview

As part of the team, you will join a team of 30-Tier 3 Customer Support Engineers. These engineers specialize in one or more core technologies while understanding the foundations of network products, protocols, and effective methodologies. You will be part of a collaborative team to provide support during critical network issues as well as leading a caseload of lower critical issues, specifically with Cisco Call Manager.

Top Skills

• Hands on experience with Call Manager (CUCM) : reading / tracing logs, administration, and operations support (break / fix)
• Hands on experience with SIP and Gateways
• Communication / soft skills to effectively assist customers who are technical as well as non-technical

Nice to Have

Day to Day Responsibilities

The successful Technical Services Engineer will effectively assess the customer

0s situation and help develop an action plan that will result in a resolution. This is an operations role, not a design / architecture role. This is heavy interaction with customers and troubleshooting the issues, via phone, chat, email. This role is NOT a help desk role. This person will be doing higher level troubleshooting that requires the SME to be very technical, working with multi-vendor, integrated solutions.

Engineers can sit anywhere in the US, but will need to provide support during 2nd and 3rd shift (EST).

Shift expectations

50% of the day (4 hrs) taking customer calls for support in network monitoring space, operational and reactive. As cases come in, work them to resolution according to priority level. 50% of the day (4 hrs) working backlogs (cases that have accumulated) and may involve collaborating with other engineers or using a virtual lab to reverse-engineer issues and derive troubleshooting steps.

Additional Skills & Qualifications

This person needs to be a self-starter who does not require hand-holding. They need to be able to figure things out quickly. Great customer service skills, written and verbal communication, collaboration, and ability to work independently. Must be very outgoing and team-oriented.

Experience Level

Intermediate Level

Pay and Benefits

The pay range for this position is $50.00 - $55.00 / hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Sep 17, 2025.

About TEKsystems

We are partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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