GHP Management is hiring : FlexOps Community Manager in Los Angeles

As the FlexOps Community Manager , you are a team builder and leader who provides support, mentorship, and direction to ensure a high level of Employee and Resident Engagement.

You are responsible for meeting the Owner’s asset performance expectations within our communities across Southern California (Los Angeles, Woodland Hills, Pacific Palisades, Ventura, Canyon Country, and the Inland Empire) to meet the Owner’s asset performance expectations within your assigned Community by achieving revenue growth, occupancy, and reputation management goals. You accomplish these goals by leading your assigned team in creating the greatest possible living experience and well-being of all individuals associated with the Community, both team members and residents. You thrive on sharing your knowledge and creating a better future for GHP. You are the number one Ambassador of the GHP Culture and Vision within your Community.

Reports to : Regional Sales Manager

HOW YOU WILL CONTRIBUTE :

Customer Experience and Leadership :

• Provide leadership for the Community by setting a Service Excellence standard and inspiring the teams to achieve it.
• Oversee the day-to-day financial, sales, marketing, maintenance, and operations of the Community.
• Promote regular communication and transparency within the Community through daily huddles, regular team and one-on-one meetings.
• Manage Move-In and Move-Out experience provided by the Community and the overall resident engagement.
• Promote and upholds company values, employee promises, policies, and initiatives.
• Train and develop new managers and employees.
• Efficiently handle resident requests and concerns.
• Focuses on identifying the challenges early and use it as an opportunity to develop the team and take corrective measures as necessary.
• Empower employees to solve problems and achieve goals through immediate resolution by training the team on how to prevent the challenges in the future.
• Select, hires, trains, coaches and provides feedback to the team to deliver Service Excellence.
• Own the employee experience, drives employee satisfaction and elevates team behaviors.
• Establish a learning culture and maintains a strong connection of the community team to GHP.
• Provides reinforcing and developmental feedback to the assigned team.

Sales and Marketing :

Financial Performance

Operations

CORE COMPETENCIES

PROFESSIONAL REQUIREMENTS

PHYSICAL REQUIREMENTS :

COGNITIVE OR MENTAL REQUIREMENTS :

ELIGIBILITY REQUIREMENTS :

Salary Range : $75,000-$85,000 Annually, D.O.E.

Benefits : Fully paid medical insurance available to employees along with dental, vision. Other benefits include : flexible spending account, Life / AD&D insurance, pet insurance, Employee Assistance Program, TicketsAtWork. There is also free onsite parking.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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