eCRMs Senior Manager Program Portfolio Management

Senior Manager, Program Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues. The core of our company is not just the products we offer, but the personal connections our customers have with our brand. You can create digital experiences - from payments to rewards to servicing - that keep us connected to our customers and serve them at every touchpoint. From digital servicing and lifestyle features to secure, frictionless payment options, you can make a meaningful difference in our customers' lives and help set us apart in the industry. The Enterprise CRM Solutions team was created in 2024 as part of the company's Framework for Winning. Core to our purpose is reimagining the platform solution-delivery model to dramatically improve our strategic agility, speed to market, effectiveness of delivery and transparency. The Enterprise Customer Relationship Management Solutions (ECRMS) team creates solutions for the Sales and Customer Domain via respective platforms by harnessing the power of Data, Machine Learning, and Artificial Intelligence to offer powerful selling and re-selling engines to acquire new clients and expand existing client relationships for Sales, Account Development, and Marketers across the Enterprise. We are looking for Senior Manager, Program Management to partner closely with eCRMs leadership, product and engineering counterparts, Line of Business stakeholders, technical delivery support, vendor partners, and financial management partners to plan, manage, and execute strategic initiatives across the eCRMs portfolio. The role will be responsible for a variety of key functions for the Bedrock program, including leading the 2026 roadmap & strategy, workstream project plans and tracking, executive communications, vendor management, and financial management. This role will secondarily support LPM activities across the portfolio, driving overall prioritization, planning, management and execution to drive the Sales Domain product vision and strategy. This role will report to the Director, eCRMs Product Strategy & Operations. This role will be critical in setting program management best practices, ensuring efficient utilization of resources, on-time delivery of Project Bedrock, and ongoing buy-in from critical stakeholders, as well as tracking progress, delivering recommendations, and facilitating discussions with senior leadership through various governance forums.

Responsibilities :

• Collaborate with eCRMs Product team to establish 2026 roadmap, scope, and OKRs for Project Bedrock, and ensure buy-in across eCRMs and Line of Business stakeholders
• Continue establishing foundational PMO framework for Project Bedrock, including the governance model, workstream project plans, issues escalation management, decision rights, and reporting standards
• Lead the management and integration of multiple workstreams simultaneously, adjusting scope, timing, and budgets to efficiently utilize resources as necessary
• Create and execute on robust communications plan with senior Tech leadership, Line of Business stakeholders, eCRMs leadership and colleagues to provide regular updates as to ongoing activities, schedules, and risks
• Oversee vendor management, including onboarding and performance management, to ensure alignment with Bedrock objectives
• Establish baseline metrics and conduct ongoing measurement and dashboard reporting of progress towards OKRs for Project Bedrock
• Collaborate with Technical Delivery colleagues to ensure all engineering development is on-time and efficient
• Drive LPM activities for the Sales Domain within eCRMS
• Collaborate with Product, Engineering, Business, and Operations stakeholders to plan, manage, and execute strategic initiatives across the eCRMs portfolio
• Develop, maintain, and communicate portfolio-level plans, timelines, and roadmaps, ensuring alignment with broader business goals
• Identify risks, dependencies, and resource constraints across projects and work with cross-functional teams to proactively mitigate
• Produce executive summaries, dashboards, and presentations for senior leadership and steering committees
• Support prioritization efforts across multiple programs and initiatives, balancing competing demands and lines of business priorities
• Foster collaboration and transparent communication across product, engineering, and lines of business to ensure initiative success

Qualifications :

Salary Range : $103,750.00 to $174,750.00 annually bonus benefits

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and / or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.