Customer Service Representative

Customer Support Specialist

MUST RESIDE IN FLORIDA (EAST COAST ONLY) - Jacksonville South to Homestead

Jacksonville West and Panhandle (Tallahassee will not be accepted at this time)

Responsibilities :

• Provide exceptional customer service support across sales, promotions, and installation processes, ensuring a seamless customer experience
• Investigate and resolve customer claims and complaints with fairness, accuracy, and professionalism
• Foster positive customer relationships by maintaining high levels of satisfaction and responsiveness
• Collaborate with internal teams to develop and execute customer education initiatives that enhance product understanding and engagement
• Analyze customer survey feedback to identify trends and implement targeted improvement plans
• Support outside sales representatives by fulfilling service requests and facilitating order-related communications
• Manage inbound calls from a phone queue, maintaining professionalism and efficiency even during peak periods
• Accurately enter and process customer orders using ERP / CRM systems, ensuring timely and error-free fulfillment

Qualifications :

Job Type & Location

This is a Contract position based out of Tampa, FL.

Pay and Benefits

The pay range for this position is $20.00 / hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following :

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Dec 2, 2025.