Custmer service Specialist - Service Desk

Job Description

Our client is the world’s leading hospitality procurement, logistics, and end-to-end supply chain provider. With $16 billion in spend influence and over 3,000 suppliers, this function has transformed how supply chain and procurement add value to the hospitality industry.

What will I be doing?

As a contractor on the Supply Management Service Desk, you’ll be the first point of contact for hotel leaders across the US, Canada, the Caribbean, and Latin America. You’ll support hotel leaders by providing on-demand support for ordering and supplier-related inquiries, while empowering customers to enhance their self-sufficiency, growth, and success.

More specifically, you will :

• Deliver engaging virtual and phone support
• Maintain accurate records of support activities using platforms such as Salesforce and Microsoft Teams, contributing to insightful reporting and data-driven decision-making.
• Coach and guide hotel leaders by asking thoughtful questions and promoting the use of client Supply Management resources and purchasing programs.
• Execute assigned initiatives that support client's Supply Management’s business goals and Key Strategic Priorities.
• Leverage HSM partners across the organization to identify and execute supplier-based opportunities
• Partner with other HSM teams to provide impactful and measurable support and best practices that positively influence trends and supplier adoption
• Provide reports and meaningful insights for use by client's Supply Management.

What are we looking for?

Key attributes and skills essential to success in this role include :

To fulfill this role successfully, you should demonstrate the following minimum qualifications :

It would be helpful in this position for you to demonstrate the following capabilities and distinctions :