Junior Service Desk Administrator / Help Desk Specialist - DOJ EOIR End User Support

Junior Service Desk Administrator / Help Desk Specialist - DOJ EOIR End User Support

Location

US-VA-Falls Church

ID

2025-1299

Remote

Yes

Overview

JOB TITLE : Service Desk Administrator / Help Desk Specialist

GOVERNMENT AGENCY : DOJ EOIR

POSITION INFORMATION : Full-time

LOCATION : Falls Church, VA; Hybrid (3 days onsite / 2 days telework); initial 60 days is 100% onsite for training

POSITION TIMING : Position requires candidate to obtain a DOJ Public Trust clearance which can take 4-6 weeks to process and must be complete prior to starting employement

BENEFITS : Health, Dental and Vision, 401(k), Tuition Reimbursement, Flexible Spending Account (FSA), 11 Paid Federal Holidays, 3 weeks' Paid Time Off

ITC Federal is seeking a motivated, career and customer-oriented Service Desk Administrator to join our team in Falls Church, VA . This is a hybrid position, supporting the US government. Regular weekly schedule will be 3 days working on site and 2 days working remote. Depending on the position you are hired for, your shift may also include weekend work on Saturdays and Sundays as part of a set schedule. All weekend work will be performed remotely. All weekend work will be performed remotely. This is a fast-paced work environment that offers the opportunity to utilize hands-on experience with a variety of IT solutions to solve mission-critical problems supporting the US government.

ITC Federal, LLC, (ITC) is an information technology and consulting company focused on servicing the needs of the Federal Government. ITC's mission is to apply earned expertise in DevSecOps, Cloud Computing, Federal Financial Systems, App Dev, and Cyber Security to assist our clients in achieving their mission. ITC is located in Fairfax, VA and offers outstanding compensation and benefits plan and a challenging and rewarding professional work environment.

Become an integral part of a diverse team while working at an Industry Leading Organization, where our employees come first. At ITC , you'll help protect our national security while working on innovative projects that offer opportunities for advancement.

Responsibilities

RESPONSIBILITIES :

Monitor and answer service desk calls and emails to assist customers requiring technical support; Handle calls, emails, and tickets assigned prior to escalating to other teams or leadership

• Add detailed work notes to all assigned tickets until resolved or escalated to another team; Provide status updates when requested
• Move, setup, and / or install IT hardware for customers
• Troubleshoot and repair / resolve various issues / requests for peripheral devices
• Install, troubleshoot and resolve software issues / requests and provide desk-side end user support when necessary
• Update and document inventory changes when necessary
• Complete other duties as assigned

Qualifications

REQUIRED :

Preferred Qualifications :

WORK ENVIRONMENT AND PHYSICAL DEMANDS :

ITC Federal is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.