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Help Desk Support Specialist

Help Desk Support Specialist

Nalley ConsultingWashington, DC, US
30+ days ago
Job type
  • Full-time
  • Quick Apply
Job description

Nalley Consulting is seeking full-time Help Desk Support Specialists in metro Washington, D.C.

Position :

  • Help Desk Support Specialist LCAT : Mid and Senior Location : DIA HQ, Washington, D.C.

Required clearance :

  • TS / SCI with willingness to take CI poly Required experience : At least 8 years for Senior; at least 5 years for Mid.
  • Desired education :

  • Bachelor's degree  Description : Provides in-depth support and leads problem solving and implementation efforts for specific technology products or applications.
  • Applies specific functional knowledge and working and general industry knowledge.
  • Develops or contributes to solutions to a variety of problems of moderate scope and complexity.
  • Works independently with some guidance, and reviews or guides activities of junior employees.
  • Basic Qualifications :

  • Experience with help desk operations and trouble ticketing systems Knowledge of Windows operating systems and O365 environments Ability to perform Tier I-II onsite support Security+ Certification Additional Qualifications : Experience as a Help Desk technician in DoD or industry environments Knowledge of basic system administration principles Ability to triage basic operating systems and networks issues ABOUT NALLEY CONSULTING Nalley Consulting is a Service Disabled Veteran Owned Small Business working with prime partners to staff Department of Defense and Intelligence Community positions.
  • Created by a U.S.
  • Navy intelligence veteran, Nalley Consulting has grown to include multiple IDIQ vehicles in several states.
  • Nalley Consulting fringe benefits include :

  • Excellent medical, dental, and vision benefits PTO 11 paid federal holidays Tuition assistance Paid military-reserve leave Paid parental leave for birth or adoption 401k matching up to 5 percent of the base salary Flex time Company-paid short-term disability, long-term disability, and life insurance.
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    Help Desk Support • Washington, DC, US

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