Help Desk Associate

Job Title : Help Desk Associate

Work Location : Reston, VA - fully onsite

Duration : 12 months, likely extensions

Must be a US citizen due to access requirement to the facility. ( Infrastructure; Nuclear, Security & Environmental; Energy; Mining & Metals, and the Manufacturing and Technology markets)

Project Overview :

Implements and recommends changes to the Information Technology (IT) plan on small, non-complex projects; configures and installs standard

hardware and software; provides basic automation support and coordination to the project; implements the IT portion of the project closeout plan. Performs a broad range of varied automation and

communications related work activities. Plans and schedules own work within a limited time horizon.

Job Summary :

Help Desk Operations :

In this role, you will provide 24x7 first line support for IT services to internal users. You will respond to IT requests and incidents, troubleshoot issues, provide feedback, assist in the development of new procedures, and participate in the rollout of new technologies and services. Your work will contribute to enhanced performance of IT infrastructure, applications, network, and collaboration services globally.

IT Service Management :

In this role, you will assist with the day-to-day IT Service Management process based on industry standards. You will help develop the roadmap and guides, define processes and data requirements, and establish metrics and reports. Your work will support performance analysis and decision making to help ensure infrastructure support is efficient, effective, and adheres to process policies and procedures.

Local Infrastructure / Deskside Operations :

In this role, you will deploy and provide hardware and IT services to internal end users in client offices. You will diagnose and resolve hardware and software related issues, maintain and troubleshoot local IT infrastructure, network and collaboration services, and participate in the rollout of new technologies and services. Your work will contribute to improved incident resolution and customer service standards.

Mobility & Wireless Operations

In this role, you will Identify, diagnose, and resolve problems for internal users on mobility & wireless services including configuration, setup and issue resolutions for cell phones, tablets, Smartphone, PDA, broadband and enterprise mobility management services. You will participate in the development and rollout of new technologies and services to enhance end user experience and meet business needs.

Major Responsibilities :

Local Infrastructure / Deskside Operations

• Deploys and provides end user hardware and IT services to internal users in client offices locally
• Diagnoses and resolves local Infrastructure, hardware & software related issues
• Follows standard operating procedures for IT request and incident services to the end-user
• Improves Incident resolution and customer service standards
• Maintains and troubleshoots local IT infrastructure, network and collaboration services including computer hardware, peripherals and VC equipment and associated end user performance issues
• Participates in the rollout of new technologies, services, and security remediations

Helpdesk Operations

Mobility & Wireless Operations

Education and Experience Requirements :

Required Knowledge and Skills :

About the client :

Extraordinary teams building inspiring projects :

Since 1898, we have helped customers complete more than 25,000 projects in 160 countries on all seven continents that have created jobs, grown economies, improved the resiliency of the world's infrastructure, increased access to energy, resources, and vital services, and made the world a safer, cleaner place.

Differentiated by the quality of our people and our relentless drive to deliver the most successful outcomes, we align our capabilities to our customers' objectives to create a lasting positive impact. We serve the Infrastructure; Nuclear, Security & Environmental; Energy; Mining & Metals, and the Manufacturing and Technology markets. Our services span from initial planning and investment, through start-up and operations.

Core to client is their Vision, Values and Commitments. They are what we believe, what customers can expect, and how we deliver. Learn more about our extraordinary teams building inspiring projects in our Impact Report.