Help Desk Manager

Help Desk Manager

This position is part of a proposal submission and is contingent upon contract award.

Location: Arlington, VA (Hybrid)
Clearance: DHS Suitability

Description:
Oversee help desk operations to ensure efficient and timely support. Manage a team of technicians, set performance goals, and maintain user satisfaction.

Key Responsibilities:

• Supervise Tier 1/2 support staff

• Develop help desk procedures

• Monitor metrics and implement improvements

Minimum Requirements:

• 8+ years of IT support experience, with 4+ in management

• Bachelor's degree in IT or related field

• Excellent leadership and customer service skills

• U.S. citizenship and ability to obtain DHS Suitability clearance