Help Desk Manager

Help Desk Manager

This position is part of a proposal submission and is contingent upon contract award.

Location : Arlington, VA (Hybrid)

Clearance : DHS Suitability

Description :

Oversee help desk operations to ensure efficient and timely support. Manage a team of technicians, set performance goals, and maintain user satisfaction.

Key Responsibilities :

Supervise Tier 1 / 2 support staff

Develop help desk procedures

Monitor metrics and implement improvements

Minimum Requirements :

8+ years of IT support experience, with 4+ in management

Bachelor's degree in IT or related field

Excellent leadership and customer service skills

U.S. citizenship and ability to obtain DHS Suitability clearance

Job Posted by ApplicantPro