Help Desk Technician

Help Desk Technician

Location Falls Church, VA

# of openings 1

Salary Range (Min-Max) 00

We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.

Technology is our Passion. People are our Purpose.

We know tech, but we love people. NuAxis is home to thinkers and feelers, engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it's a state of mind.

We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated Help Desk Technician for a Full-Time position.

Job Summary :

NuAxis Innovations is seeking a customer-focused Help Desk Technician to support the U.S. Fish and Wildlife Service (FWS) in Falls Church, VA. This on-site role is part of a mission-critical IT support team delivering responsive technical assistance to a mobile and hybrid federal workforce. You'll provide Tier 1 support, assist with hardware and software issues, manage mobile devices, and ensure end-user systems remain secure, updated, and operational. This is an excellent opportunity for a technician looking to support a high-impact federal mission while gaining experience in enterprise-level IT operations.

Key Responsibilities

• Provide Tier 1 IT support for desktops, laptops, mobile devices, and tablets.
• Respond to user requests via phone, email, and in-person support channels.
• Support and troubleshoot Apple iPads, iPhones, and Android mobile devices.
• Install, configure, and maintain desktop / laptop hardware and software.
• Track and manage IT service tickets and escalate complex issues as needed.
• Participate in equipment deployments and system upgrades.
• Communicate the status of pending requests, outages, and maintenance activities to end users.
• Maintain documentation and knowledge base articles as needed.
• Collaborate with server and network teams to resolve cross-functional issues.

Minimum Qualifications

Preferred Qualifications

Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!

Our Profile :

We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed.?Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More. ()

NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. Learn More () about our Benefits and Culture!

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