Service Desk Specialist

Service Desk Technician (Hybrid)

Location : Vienna, VA

Clearance Requirements : None

Position Status : Contract

Pay Rate : $25–$27 / hr

Position Description

We are seeking a Service Desk Technician to join a fast-paced, high-volume IT support environment in Vienna, VA . This hybrid role is ideal for candidates who excel in customer service, have strong troubleshooting abilities, and thrive in environments that require quick thinking, adaptability, and a commitment to excellence.

As part of the Enterprise Technology Services (ETS) support team, you will serve as a primary point of contact for end users—delivering first-contact resolution, accurate ticket documentation, and timely escalation when needed. This role requires 10 onsite days per month and includes two weeks of onsite training.

Schedule : Monday–Friday, 8 : 00 AM–4 : 30 PM EST

Hybrid Requirement : 10 days onsite per month

Training : 2 weeks onsite in Vienna, VA

Responsibilities

• Provide Tier 1 technical support via inbound calls, web queues, email, and outbound communication.
• Troubleshoot and resolve routine IT issues using available tools and knowledge bases.
• Document all activities and resolutions using Word, Excel, and internal databases.
• Escalate issues outside Tier 1 scope to appropriate teams.
• Participate in staff meetings, training sessions, and mentoring discussions.
• Maintain compliance with ETS policies, procedures, and service standards.
• Support team and business goals through consistent performance and high-quality service.
• Perform additional duties as assigned.

Required Skills & Education

Preferred Qualifications

About Seneca Resources

At Seneca Resources, we are more than just a staffing and consulting firm—we are a trusted career partner focused on helping professionals grow their careers while making meaningful impact. With offices across the U.S. and partnerships with Fortune 500 companies and government organizations, we connect top talent with rewarding opportunities nationwide.

When you join Seneca, you gain a team that is committed to your success. Our consultants and contractors enjoy competitive pay, comprehensive health, dental, and vision benefits, a 401(k) retirement plan, and the support of a dedicated team that advocates on your behalf throughout every stage of your assignment.

Seneca Resources is proud to be an Equal Opportunity Employer and is committed to fostering a diverse, inclusive workplace where all qualified applicants are encouraged to apply.