Svc Desk Tech Level 3

Job Description : Short Description :

Service Desk Technician

Complete Description :

The IT Asset Management (ITAM) Service Desk Technician is responsible for providing technical support and asset management services to customers who experience computer issues. This position serves as the first point of contact for troubleshooting hardware, as well as managing the organization's IT assets.

Responsibilities :

• Respond to ITAM service requests and incidents reported by customers via phone, email, or web portal. Ensure all information is accurately entered into the ticketing system and that assigned tickets are tracked and managed to resolution within defined service level agreements.
• Do onsite customer desktop setup
• Work with Information Technology Asset Disposal to remove old equipment and ensure that all equipment has been disposed of according to EPA guidelines.
• Configure and deploy PCs, laptops, printers, mobile phones, tablets, and other desktop IT assets.
• Manage and track the organization's IT assets, including maintenance, inventory, and lifecycle management.
• Provide training and guidance to users on the proper use and care of IT assets.

Required Experience :

Preferred Experience :

IT asset management and tracking tools such as Oomnitza, ServiceNow, Ivanti, or BMC Helix.

Skills :

Experience providing desktop setup support. Required 5 Years

Experience setting up and deploying Windows-based laptops, printers and desktop assets

Required 5 Years

Experience with workflow management apps like ZenDesk, ServiceNow, Ivanti or BMC Helix

Required 5 Years

Flexible work from home options available.

Compensation : $43.00 per hour

About Us

AHU Technologies INC is an IT consulting and permanent staffing firm that meets and exceeds the evolving IT service needs of leading corporations within the United States. We have been providing IT solutions to customers from different industry sectors, helping them control costs and release internal resources to focus on strategic issues.

AHU Technologies INC was co-founded by visionary young techno-commercial entrepreneurs who remain as our principal consultants. Maintaining working relationships with a cadre of other highly skilled independent consultants, we have a growing number of resources available for development projects. We are currently working on Various projects such as media entertainment, ERP Solutions, data warehousing, Web Applications, Telecommunications and medical to our clients all over the world.