Help Desk Specialist

Job DetailsSilver Spring, MD, US

30+ days ago

Job type

Full-time

Quick Apply

Job description

Astor & Sanders Corporation (Astor) is an award-winning IT solutions provider headquartered in McLean, VA and is seeking a Help Desk Specialist. This is a full-time and onsite position in Silver Spring, MD .

Roles and Responsibilities

Provides Tier 1 help desk support including initial ticket triage, password resets, basic troubleshooting, and user account provisioning.
Responds to routine service requests for desktop / laptop support, mobile device setup, Google Workspace assistance, and AV / conference room technologies.
Documents all actions in the ticketing system, updates inventory, and escalates complex issues to senior specialists or the IT Support Lead.
Supports remote users and participates in asset tracking and lifecycle activities

Requirements

Associate degree in IT, Computer Science, or a related field (Bachelor’s preferred).

1–2 years of Tier 1 help desk experience supporting Windows desktops / laptops and mobile devices in an enterprise environment.

Hands-on experience with ticketing systems (e.g., Jira), remote support tools, and Google Workspace (Gmail, Voice, Meet).

Familiarity with AV / conference room equipment, basic printer troubleshooting, and asset tracking procedures.

Understanding of account provisioning and Active Directory user management.

Knowledge of FISMA compliance concepts and basic endpoint patching preferred.

Strong communication, customer service, and documentation skills.

Ability to follow SOPs and escalate incidents appropriately.

Benefits

Astor & Sanders Corporation ( www.astor-sanders.com ) offers a unique, stimulating and challenging environment that fosters individual growth and rewards performance. Astor & Sanders Corporation ( #Astor ) is an Equal Opportunity Employer.

Some of our competitive benefits include :

Generous Paid Time Off (PTO) and all Federal Holidays off

Comprehensive Health Coverage

Retirement Savings Plan

Pre-Tax Benefit Programs

Wellness and Work-Life Support

Professional Development

Performance and Referral Bonuses

Life and Disability Insurance

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Help Desk Specialist • Silver Spring, MD, US

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