Job Description
Job Description
Job Title : Accounts Receivable Analyst
Department : Finance
Reports to : Controller
Worker category : Full-time
Job Summary :
We are seeking an experienced and proactive Accounts Receivable Analyst to oversee and improve our AR collections process across a dynamic client base of law firms and corporate legal departments. This individual will manage the full accounts receivable lifecycle—including invoicing, collections, and reconciliation—while building strong relationships with clients and internal stakeholders. The ideal candidate is analytical, solutions-oriented, and comfortable communicating directly with clients to resolve payment delays and disputes.
Key Responsibilities :
Client Invoicing & Payment Application
- Prepare and send accurate client invoices and statements (paper and electronic) in a timely manner
- Set up new clients and maintain billing records in NetSuite
- Apply and post payments (check, ACH, EFT, credit card) in NetSuite
- Reconcile customer transactions, daily EFTs, and credit card deposits
Collections & Client Relationship Management
Monitor aging reports and proactively follow up on outstanding balancesMake direct collection calls and email follow-ups to reduce DSO and bad debtResolve client disputes related to sales tax, invoice errors, and service documentationEscalate high-risk accounts to Sales or executive leadership with recommended actionsMaintain clear and professional communication with attorneys, finance teams, and client procurement departmentsInternal Collaboration & Reporting
Partner with Sales, Legal Operations, and Client Services teams to understand client nuances and invoicing requirementsTrack and report on COD job payments and other non-standard payment termsPrepare monthly AR and DSO reports with insights on trends, risks, and opportunitiesSupport month-end close activities, general ledger reconciliations, and prepaid allocationsReview American Express and Verisma postage accounts for reconciliationReview and process employee expense reports as neededQualifications
Skills and Competencies :
Confident and professional communicator, comfortable interacting with attorneys and law firm finance teamsResults-driven and persistent in follow-up, with a focus on reducing aging receivablesAbility to navigate complex client billing structures (split invoices, retainer balances, third-party billing)Strong Excel skills, including pivot tables, v-lookups, and reconciliation techniquesDetail-oriented with the ability to manage multiple priorities and deadlinesEducation and Experience :
Bachelor’s degree in Accounting, Finance, or Business required3+ years of accounts receivable, collections, or client billing experience in a B2B services environmentExperience with legal services, eDiscovery, or professional services clients preferredExperience with NetSuite or other ERP systems strongly preferredWork Environment and Physical Requirements :
This is a remote-eligible role with the expectation of core working hours aligned to Eastern TimeThere may be occasional requirements to work onsite at Avalon’s offices in Rochester, NY; Cleveland, OH; or New York City, depending on business needs.Prolonged periods sitting at a desk and working on a computerFrequent communication via phone, email, and virtual meetings