Technology Support Consultant

Employment Benefits

Comprehensive medical, mental, dental, vision, and additional coverage

Sick & Vacation leave

Work-Life Balance programs : parental leave, military leave, jury leave, funeral leave

Paid State Holidays (designated by the Governor annually)

Fitness Centers in select locations

Employee discounts with the

Retirement and deferred compensation programs

Position Summary & Responsibilities

Position Summary :

This position is responsible for 50% of Help Desk coverage. This position is also responsible for software license inventory / tracking; KDADS web application security, new hire / termination paperwork and Aspen / Image Now Backup.

Job Responsibilities may include but are not limited to the following :

Help Desk

This position has a shared responsibility to cover the KDADS Computer Help Desk.

This shared function serves as the initial contact for users reporting problems with the various IT systems used by the agency and outside agency users. This function includes the reporting by phone, voicemail, email, system requests and face to face contact. This position responds to errors and questions from users and performs initial troubleshooting activities to determine the type of assistance needed. The needed assistance or needed repairs could be administered by this staff themselves or dispatches appropriate staff including internal / external entities including HS-EBIT, and OITS Central Office to resolve the issue or answer questions. This position will also do some administration / troubleshooting duties for KDADS Web Applications, Outlook email, Windows Active Directory and Network Operating Systems. There will be troubleshooting of various agency software suites, and software applications as needed. The incumbent is the primary KDADS Web application support for KDADS staff and non-state users. This position will follow up with testing the completed repairs to ensure that they are appropriate and provide the needed relief from the reported problem.

KDADS Web Applications Security / Roles

This position is responsible for processing security agreements and setting up KDADS web application security / roles access to users. This includes KDADS staff along with all external KDADS web application users.

Software License Inventory / Tracking

This position is responsible for the KDADS software, software records, inventory and tracking.

ASPEN / IMAGENOW Backup

This position is designated as the back up to the primary Aspen and ImageNow support as needed.

New Hire / Termination Paperwork

This position is responsible for processing the paperwork needed for new hire / termination that IT staff need for user accounts, equipment and inventory.

Completes special projects and performs other duties as assigned including but not limited to ensuring the agency is adequately staffed during and immediately following natural and / or manmade disasters, infectious disease outbreaks, and / or acts of terrorism. Assists other employees in the work unit in accomplishing assignments as necessary.

Qualifications

Minimum Requirements :

• High School Diploma or equivalent and three months experience installing software on microcomputer systems and using word processing, database or spreadsheet applications.
• Requires light physical exertion.
• Ability to lift up to 50 lbs.
• The incumbent may be required to move and load onto carts or into vehicles lightweight or easily moved items (e.g., books, file folders, boxes of office supplies and other office equipment) and computer components (desktop and tower cases, monitors, servers, printers and small attachments such as keyboards and mice); operate light equipment; and perform repetitive motions for brief periods. The unpacking, de-crating, and / or moving of new computer equipment is required as assigned .

Preferred :

Post-Offer, Pre-employment Requirements :