Production Support New York, NY

Location : New York, NY

Work Arrangement : Hybrid (3 days onsite, 2 days remote)

Employment Type : W2 only (Must have 12+ months of valid work authorization)

Experience Required : 8+ years

Must-Have Skills :

Production support for trading applications

Experience with monitoring tools (e.g., ITRS Geneos , Dynatrace , Splunk )

Linux , Shell Scripting , SQL

Strong knowledge of incident management , batch systems , and risk systems

Excellent communication and stakeholder engagement skills

Job Summary :

We are seeking an experienced Production Support Analyst to join the team supporting a suite of FX LCT / Emerging Markets trading applications . This role involves frontline support for end users, managing major incidents, system monitoring, and proactive performance improvements. The successful candidate will work in a high-pressure, fast-paced environment and will gain full exposure to front-to-back trading processes .

Key Responsibilities :

Act as the first point of contact for business users in the FX and Emerging Markets domain.

Own and manage the onboarding and transition of processes into the MAPS organization.

Partner with business stakeholders , developers , and infrastructure teams .

Monitor and maintain critical trading and batch environments .

Troubleshoot complex system issues, ensuring rapid issue identification and resolution.

Drive efficiency by developing tools and automating repetitive processes.

Ensure accurate effort tracking and provide management reporting .

Participate in change management and release implementations .

Manage major incidents and lead efforts in problem resolution .

Supported Applications Involve :

Pricing & trade capture

Risk generation and aggregation

Market / reference data integration

Reporting solutions

Technical Skills :

Operating Systems : Primarily Linux

Scripting : Unix Shell, Python

Database : SQL (multi-table joins, stored procedures)

Monitoring & Scheduling Tools :

ITRS Geneos

Autosys / Crontab

Dynatrace / OpenTelemetry

ITSM tools (e.g., ServiceNow)

Documentation : Confluence

Batch & Grid Management : Data Synapse

Understanding of infrastructure disciplines (network, storage, messaging, servers)

Business & Domain Knowledge :

Trading Risk Systems experience

Familiarity with : Bloomberg / Reuters

Risk PnL, greeks (PV, Delta, Gamma)

Securities : Government Bonds, Agencies, Swaps, Futures, Inflation-linked products

Market Data : yield / funding curves, volatility / correlation surfaces

Soft Skills & Personal Attributes :

Resilience and calm under pressure

Strong leadership and ownership mindset

Clear and confident communicator

Ability to coordinate across global teams

Nice to Have :

Familiarity with coding in Python , .NET , or Java

Experience with :

Splunk , Cut-Over , OpenTelemetry

ServiceNow , Geneos ITSM

TopTech Talent is proud to be an equal opportunity w

orkplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, citizenship status, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.

Third-party recruiters, please do not reach out for this role.