Client Service Representative, School Professionals Division - Ft. Lauderdale/West Palm Beach, FL

About the Role

The Client Service Representative will help support the day-to-day operations of the School Professionals Florida office.

In this role, the Client Representative will manage all aspects of client services to ensure client satisfaction and serve as a point person in personnel, compliance matters and maintaining relationships to fulfill business orders.

Responsibilities Include

• Managing overall client service activities including setting up accounts, taking orders, confirming orders, and submitting candidates.
• Building effective relationships with clients through ongoing communication and site visits.
• Partnering with clients to ensure their needs are met and implement staffing solutions.
• Partnering with clients to identify new business opportunities.
• Training clients on electronic systems and procedures.
• Maintaining frequent communication with client partners via phone and email.
• Managing a high volume of incoming and outgoing calls.
• Identifying recruitment needs and coordinating with the Managing Director.
• Exercising excellent judgment and overseeing compliance of accounts and placements.
• Assisting with recruitment and other projects.
• Assisting with business review and business plan reports.
• Working closely with Billing and A / R teams to reconcile and clear invoices in a timely manner, monitor accounts receivable, and issue invoice adjustments.
• Making employment determinations.
• Meeting established goals and achieving productivity standards while maintaining the highest levels of customer service.

Ideal Candidate Background

• Prior experience working in customer service, staffing / recruitment, and / or education.
• Proven history of sales experience.
• Bachelor’s Degree.
• Outstanding verbal and written communication skills.
• Possess great interpersonal skills and a positive attitude.
• Ability to work at a fast pace, changing environment.
• High degree of integrity, sense of urgency, decision making, and problem-solving skills.
• Ability to prioritize and excellent follow up skills.
• Possess strong relationship management skills.
• Driven to help people and highly self-motivated.
• A desire to work in a team-oriented environment.
• Flexibility to work some evenings and / or weekends, as needed.
• Proficiency in Microsoft Office, including Word, Excel, PowerPoint, and Outlook.

Location : Remote but should live in the Ft. Lauderdale / West Palm Beach area.

About School Professionals

Founded in 2003, School Professionals is the largest provider of Substitute Teachers and Teacher Assistants in the New York Tri-State area.

We are a division of The TemPositions Group of Companies, established in 1962, and one of the largest regional staffing firms in the US, operating in NY, CT, NJ, and Northern California!

We distinguish ourselves in the market by the quality of service we provide. Despite our large size, we offer a boutique approach to both our clients and candidates.

The individuals we place work on site at our clients’ schools but are treated as our employees.

The environment at School Professionals is entrepreneurial, collaborative, intellectual, and fun. We believe strongly in developing our employees through one-on-one mentoring and group instruction.

We received the Best in Staffing award in 2018 and 2019, in recognition of our corporate culture and the way we treat our employees.

Our CEO was elected by his peers to serve as Chairman of the American Staffing Association, and currently is the longest serving chairman of the ASA Legal / Legislative Committee.

In 2018, after being named to the Staffing Industry Analysts 100 most influential people in staffing list five times, he was inducted into the SIA Hall of Fame.