Order Fulfillment Manager

Description :

The Order Fulfillment Manager is a hands-on, process-driven leader responsible for building, managing, and continuously improving order fulfillment operations across multiple customer segments including B2B, B2C, wholesale, and e-commerce.

This role requires someone who has seen fulfillment operations built, helped build them, and is eager to build them again. The ideal candidate brings both strategic and tactical leadershipcapable of creating structure while staying close to the day-to-day operations.

Acting as the bridge between production, customer service, and logistics, this leader will develop standardized processes, drive cross-functional alignment, and lead a diverse, motivated team to ensure every order is shipped on time, accurately, and cost-effectively.

Requirements :

Fulfillment Operations & Order Management

• Lead and manage all aspects of order fulfillment from order receipt to delivery, ensuring accuracy, speed, and efficiency.
• Oversee daily workflows handling 200 to 2,000 orders per day, depending on seasonality.
• Partner closely with production to align schedules, inventory availability, and customer delivery expectations.
• Monitor performance KPIs such as same-day / next-day shipments, order accuracy, chargebacks, and labor efficiency.
• Proactively identify workflow bottlenecks and implement corrective actions to maintain order flow and customer satisfaction.

Cross-Functional Collaboration

Process Development & Continuous Improvement

Team Leadership & Development

Systems, Reporting & Compliance

Customer Experience & Quality

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Qualifications

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Success Outcomes (First 1218 Months)

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Ideal Candidate Profile

Compensation details : 71000-100000 Yearly Salary

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