Sr Director, Healthcare Hospital Services

Senior Director, Health System Account Management Team Leader

The Senior Director, Health System Account Management Team Leader is responsible for designing and leading the Account Management functions supporting Inmar's hospital-focused services and products. This role emphasizes service excellence, operational consistency, and client satisfaction while ensuring that hospital clients realize value from Inmar solutions. The leader will oversee account management teams, serve as an executive sponsor for select strategic hospital clients, and collaborate with cross-functional partners to align service delivery with enterprise goals. With deep knowledge of hospital operations and healthcare workflows, the Senior Director will ensure client retention and service quality while shaping the team's ability to support both current and emerging products.

Primary Accountabilities :

• Direct and manage the hospital services account management team to ensure service delivery, client satisfaction, and retention.
• Oversee escalation management, issue resolution, and adherence to SLAs.
• Standardize processes, reporting, and performance measurement across hospital client support.
• Ensure operational readiness and service excellence for both existing and new product offerings.
• Leverage influence to expand partnerships and drive speed-to-value

Leadership (30%)

Strategic (20%)

Analytical (10%)

Required Qualifications :

Individual Competencies :

The physical demands described here are representative of those that must be met by an associate to successfully perform the major job responsibilities (essential functions) of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the major job responsibilities. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Duties responsibilities and activities may change, or new ones may be assigned at any time with or without notice.

While performing the duties of this job, the associate is :

As an Inmar Associate, you :

At Inmar, we put people first and that means empowering our associates to thrive at every stage of life and career. Our comprehensive and competitive benefits package is thoughtfully designed to support a wide range of lifestyles and life stages.

We also offer :