SMB Customer Success Manager

SMB Customer Success Manager

At Articulate, we help people grow through learning. As an SMB Customer Success Manager, you'll help hundreds of customers succeed with our products guiding them to get the most value, build learning cultures, and share their success stories.

Our SMB team is evolving from a reactive model to a more proactive, insights-driven success motion. You'll play a key role in that shift combining empathy, data, and automation to help customers thrive at scale.

What You'll Do :

• Manage all post-sales activity for Articulate 360 customers
• Increase customer retention by focusing on adoption, health & renewals
• Effectively prioritize & manage a high volume of customers to ensure on-time renewals
• Proactively identify revenue opportunities and risks, and develop effective strategies to manage them
• Accurately forecast revenue retention and risks
• Identify CSQLs and work collaboratively with Sales teams to convert expansion opportunities to revenue
• Function as a customer advocate and provide internal feedback on how Articulate 360 can help achieve our customers' outcomes
• Collaborate cross-functionally with Product, Support, and Marketing to bring the voice of the customer into everything we build
• Collaborate with CS leadership to improve the SMB customer journey
• Actively participate in all enablement and training activities as assigned
• Other customer success duties as assigned

What You Should Have :

$60,900 - $91,300 a year

The pay range for this position is $60,900 to $91,300 for all US locations, and it is a non-exempt role. This range reflects the minimum and maximum amounts we believe in good faith, at the time of this posting, are appropriate for this role. Actual compensation may vary, subject to future adjustment as needed. Articulate considers a wide range of factors in making compensation decisions, including, but not limited to, skill sets, experience and training, licensure and certifications, qualifications and education, and other business and organizational needs. This position is also bonus eligible. This position is eligible for Articulate's robust suite of benefits which are detailed here.

The application window for this position is expected to close 90 days from the original posting date. This is a US-based role and can be performed remotely from anywhere within the United States. Occasional travel for company events may be required. Employees must physically reside and work within the US throughout their employment and must immediately notify Articulate of any change of address.