Customer Success Specialist

Customer Success Specialist

Laerdal Medical Benefits Include :

• Generous PTO & Holidays
• Hybrid and Compressed Work Week (for operations-based roles only)
• Comprehensive Medical, Dental, and Vision
• HSA & FSA Account Options, with employer HSA contribution
• 401k with Employer Match & Profit Sharing
• Tuition Reimbursement
• Wellness Reimbursement Program
• Professional Development Opportunities
• Pet Insurance
• Subsidized Cafeteria in NY based office

Position Overview :

The Customer Success Specialist's role is to provide our customers with a positive experience in all aspects of their relationship with Laerdal from the sales process through the order, delivery, and post-sales support. They will develop and maintain long-term business relationships by serving as an internal advocate and client liaison. They contribute to the company goal by helping maintain a high customer retention rate, as well as help secure renewal opportunities.

Responsibilities :

Requirements :

Salary Range : $60,000-$65,000, eligible for 9% annual bonus

Please note that this range does not include any other compensation or benefits that an individual may be eligible for. The salary offered depends on a variety of factors, which may include, but not limited to; the qualifications of the individual applicant for the position, location, level of education attained, and / or professional certifications, years of relevant experience, special skills, etc.

Laerdal Medical Corporation is committed to provide equal employment opportunities to all applicants and employees without regard to race, color, citizenship status, religion, sex, sexual orientation, gender identity, marital status, age, genetic information, status as an individual with a disability, status as a protected veteran or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.