Office Manager/CSR
Job Description
Job Description
If you enjoy helping others and are a compassionate, customer-focused individual, then apply to our Farmers insurance agency today! Our reputable insurance agency is looking for an exceptional insurance personal lines and commercial customer service representative to join our team.
At Michael Ramm-Farmers Insurance Agency we pride ourselves on our outstanding insurance products and customer service.
Benefits
Hourly Base Salary + Bonus Opportunities
Mon-Fri Schedule
Hands on Training
Responsibilities
- Handle all incoming claim calls from customers.
- Complete Evidence of Insurance requests.
- Document each customer contact in eAgent.
- Immediately greet all customers, entering the office, in a friendly and helpful manner.
- Treat each customer contact as a cross and up-sell opportunity including financial products.
- Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
- Return all phone messages promptly.
- Thoroughly understand and follow all underwriting, rating and compliance requirements.
- Maintain knowledge of new products.
- Generating insurance quotes.
- Provideexceptional customer service.
- Be outstanding at relationship building.
- Maintain client relationships with follow up phone calls.
- Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems.
Requirements
- Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
- Be a great self-starter with a sense of urgency.
- Excellent Communication / interpersonal skills.
- A Property & Casualty license is preferred but will train good individual.
- Be a great self-starter with a sense of urgency.
- Must have ability to multi-task.
- Career minded vision.
Office Manager/CSR
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