Service Center Specialist

CORE RESPONSIBILITIES :

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.

• Manage inbound phone calls, online inquires and customer walk-ins.
• Process customer requests such as rental quote generation and order placement over the phone, in person or via e-mail.
• Answer routine product questions and direct questions to appropriate service or sales personnel when necessary.
• Enter orders and arrange delivery to all sites and locations per the individual agreement including an understanding of the agreement of freight terms.
• When needed, assist with loading product for customer delivery. Ensure delivery personnel have accurate site address details for delivery as well as appropriate paperwork for customer acceptance.
• Complete off-rental process in RentalResults. Schedule product pick-up and prepare paperwork for customer sign off.
• Support Service Shop Technicians in completing work orders and pulling necessary parts for product repair.
• Ensure purchase orders are properly entered into procurement system to include price and quantity. Complete process for receiving materials, goods, and services timely and accurately.
• Schedule and coordinate preventative and corrective maintenance for sales and delivery vehicles.
• Act as site champion for safety. Manage injury reporting through GenSuite. Participate in routine safety calls and / or meetings.
• Participation in Xylem Watermark volunteer activities.

Minimum Qualifications : Education, Experience, Skills, Abilities, License / Certification